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Senior Financial Services Consultant

Senior Financial Services Consultant

Alliance Bank Malaysia BerhadKuala Lumpur, Kuala Lumpur, Malaysia
4 hours ago
Job description

Join to apply for the Senior Financial Services Consultant role at Alliance Bank Malaysia Berhad

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Core Responsibilities

  • Foster a healthy relationship with branch staff and Branch Manager to generate referrals.
  • Focus on walk‑in customers and utilize the bank’s database to cross‑sell bancassurance products.
  • Pro‑actively communicate with branch staff about the products and services offered.
  • Serve as a member of the branch team and work with the Relationship Manager to increase insurance sales penetration to PB / AP clients.
  • Travel to meet clients and present products.
  • Obtain business resources from referrals and leads.
  • Perform the entire sales process, including after‑sales servicing.
  • Establish and strengthen customer relationships.
  • Meet sales targets set by the Bank.
  • Maintain good rapport / relationships with customers and branch staff to ensure effective liaison, coordination and operational efficiency.
  • Achieve the target percentage of successful closures as defined by the Business.
  • Conduct fact‑find and insurance need analysis for clients and provide prompt advice and solutions.
  • Collaborate as a team to generate ideas and action plans for increasing insurance product activity and sales.
  • Possess in‑depth knowledge of the Bank’s products, including features, benefits, promotional campaigns and procedures.
  • Provide personal financial advisory services to prospective customers.
  • Maintain required persistency and cooling‑off ratios.

Customer Management

  • Ensure customer enquiries are promptly attended to within the defined TAT.
  • Conduct systematic reviews for existing policyholders.
  • Provide regular feedback on market developments and evolving customer needs.
  • Compliance

  • Comply with all applicable money‑laundering prevention procedures and report suspicious activity to the Transaction Monitoring Unit.
  • Ensure compliance with all regulations and controls set by the Bank and external regulatory authorities.
  • Ensure proper sales compliance and prevent mis‑selling.
  • Fulfill CPE hours for licence renewal.
  • Skills

  • Sales‑oriented with a positive mindset and strong teamwork ability.
  • Self‑motivated and results‑driven.
  • Energetic, independent and mobile; preferably owning transport.
  • Excellent interpersonal and communication skills; multilingual capability.
  • Willingness to work beyond normal office hours and weekends.
  • Strong self‑motivation and independent working style.
  • Knowledge

  • Knowledge of insurance products.
  • Possession of insurance certificates such as PCE (A, B and C) and / or CEILI License is an added advantage.
  • Experience

  • At least 5–8 years of sales experience in financial services, preferably specialising in bancassurance sales.
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    Senior Consultant • Kuala Lumpur, Kuala Lumpur, Malaysia

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