Senior Office Automation & Technical Support Specialist

Senior Office Automation & Technical Support Specialist

FINEXUS Group WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Job Purpose

The Senior Office Automation & Technical Support Specialist will lead digital transformation initiatives by automating office workflows, integrating enterprise systems, and providing advanced technical support across the organization. This role requires a blend of IT expertise, process optimization, and hands-on experience with Microsoft, Atlassian, and automation platforms. The incumbent will play a key role in driving technology adoption, ensuring seamless operations, and enhancing overall productivity through smart automation and efficient system management.

Key Responsibilities

• Lead the design, development, and implementation of automation solutions using Microsoft Power Automate , SharePoint , Atlassian tools (e.g., Jira, Confluence) , and other equivalent platforms.
• Streamline repetitive administrative processes to enhance efficiency and reduce manual errors.
• Collaborate with business units to understand pain points and recommend digitization strategies.
• Provide Tier 2 / Tier 3 technical support for hardware, software, Microsoft 365, D365, and enterprise systems.
• Monitor IT infrastructure health, perform preventive maintenance, and resolve escalated issues promptly.
• Ensure minimal downtime and deliver proactive support for critical business systems.
• Administer enterprise tools such as Microsoft 365, collaboration platforms, and automation software.
• Manage user access, security permissions, and compliance with IT policies.
• Support integrations efforts between automation workflows and core business systems.
• Conduct training sessions for employees on new automation tools and digital best practices.
• Develop and maintain documentation, including user guides, FAQs, and documentation for technical processes and automated workflows.
• Work closely with IT, HR, Finance, and other departments to align technology initiatives with business goals.
• Analyze recurring support requests and identify areas for proactive automation to reduce repetitive tasks.
• Stay updated with emerging technologies in automation, artificial intelligence (AI), and IT support tools.

Required Qualifications & Experience

Key Skills

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