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Key Account Executive

Key Account Executive

JOEY YAP RESEARCH INTERNATIONAL SDN BHDMY
30+ days ago
Job description

We are hiring a Key Account Executive to serve as the central liaison between our technology team and internal / external stakeholders. This role is critical in ensuring the successful onboarding, configuration, and adoption of our marketing and automation platform. You’ll obtain a hands-on role in supporting process automation, improving team workflows, and driving digital transformation across the business.

Key Responsibilities :

  • Serve as the main liaison between internal / external teams and the automation platform.
  • Manage onboarding and migration of workflows into the system.
  • Understand team needs and recommend suitable automation solutions.
  • Support system configuration and implementation of digital workflows.
  • Deliver training and provide ongoing support to ensure adoption.
  • Monitor usage, gather feedback, and suggest improvements.
  • Align platform use with departmental goals to enhance efficiency.
  • Understand business processes and recommend suitable automation or AI enhanced solutions.
  • Troubleshoot post sales technical issues, providing first-level support or escalating to developers as needed.

Requirements :

  • Bachelor degree in Marketing, Business, Information Technology, or a related field. (Fresh Graduate are welcome to apply)
  • Experience in account management, internal stakeholder engagement, or onboarding digital systems.
  • Basic Knowledge or interest in in AI, CRM, automation tools, or marketing platforms (e.g., HubSpot, ActiveCampaign, Zoho, etc.).
  • Strong interpersonal and communication skills, with the ability to bridge technical and non-technical teams.
  • Proficient in both English and Chinese (spoken and written).
  • Comfortable explaining technical systems to non-technical users in a clear, user-friendly manner.
  • Detail-oriented with strong organizational and problem-solving skills.
  • Ability to work independently and take ownership of projects with minimal supervision.
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    Key Account Executive • MY