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Key Account Executive
JOEY YAP RESEARCH INTERNATIONAL SDN BHDMY30+ hari lalu
Penerangan pekerjaanBachelor degree in Marketing, Business, Information Technology, or a related field. (Fresh Graduate are welcome to apply) Experience in account management, internal stakeholder engagement, or onboarding digital systems. Basic Knowledge or interest in in AI, CRM, automation tools, or marketing platforms (e.g., HubSpot, ActiveCampaign, Zoho, etc.). Strong interpersonal and communication skills, with the ability to bridge technical and non-technical teams. Proficient in both English and Chinese (spoken and written). Comfortable explaining technical systems to non-technical users in a clear, user-friendly manner. Detail-oriented with strong organizational and problem-solving skills. Ability to work independently and take ownership of projects with minimal supervision.
We are hiring a Key Account Executive to serve as the central liaison between our technology team and internal / external stakeholders. This role is critical in ensuring the successful onboarding, configuration, and adoption of our marketing and automation platform. You’ll obtain a hands-on role in supporting process automation, improving team workflows, and driving digital transformation across the business.
Key Responsibilities :
- Serve as the main liaison between internal / external teams and the automation platform.
- Manage onboarding and migration of workflows into the system.
- Understand team needs and recommend suitable automation solutions.
- Support system configuration and implementation of digital workflows.
- Deliver training and provide ongoing support to ensure adoption.
- Monitor usage, gather feedback, and suggest improvements.
- Align platform use with departmental goals to enhance efficiency.
- Understand business processes and recommend suitable automation or AI enhanced solutions.
- Troubleshoot post sales technical issues, providing first-level support or escalating to developers as needed.
Requirements :
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