Customer Service Specialist (German Market)
DAS UmbrellaSeberang Perai, Penang, Malaysia16 days ago
Job descriptionProven customer support experience or experience as a client service representative Strong written communication skills in English (German language proficiency is a must for the Germany market). Excellent problem-solving abilities and attention to detail, ability to analyze situations and offer solutions calmly and efficiently A friendly, customer-first mindset with the ability to remain calm under pressure. Self-motivated and able to work independently within the assigned time zone. Prior experience with customer service platforms (e.g., Trengo, Zendesk, or similar) is preferred. Strong communication skills – clear, empathetic, and effective with both verbal and written communication Patience and emotional intelligence – especially when handling difficult or upset customers Time management and multitasking – managing multiple customer queries or systems at once Teamwork and collaboration – able to work in sync with colleagues and other departments Adaptability – able to adjust to new tools, updates, or company policies quickly Positive attitude and a customer-first mindset Willingness to learn and take feedback Strong attention to detail Integrity and professionalism Seniority level : Associate Employment type : Full-time Job function : Customer Service, Administrative, and General Business Industries : Internet Marketplace Platforms, Retail, and Retail Furniture and Home Furnishings
Overview
We are seeking a dedicated and skilled (Fully Remote) Customer Service Specialist to join our growing team. This is a full-time, remote position that involves handling customer inquiries from Germany, with working hours tailored to Central European time zone.
Days Fixed : Monday to Saturday (Germany Market)
Salary : MYR 3,500 - MYR 4,200 per month
Responsibilities
- Respond promptly and professionally to customer inquiries via the Trengo platform, which consolidates all our social media and email channels.
- Provide accurate product information and resolve customer concerns efficiently and empathetically.
- Coordinate with our logistics and operations teams to address and resolve customer feedback and delivery issues.
- Exercise sound judgment and make certain pre-approved decisions independently to enhance the customer experience.
- Ensure a high level of customer satisfaction through a friendly, solution-oriented approach.
- Always clarify and escalate issues to Reporting Manager on things you are unsure of or beyond your capabilities
Qualifications
Skills
Preferred Traits
If you\'re passionate about providing excellent customer service and want to be part of a dynamic, remote-first team, we’d love to hear from you!
Employment details
#J-18808-Ljbffr
Create a job alert for this search
Customer Service • Seberang Perai, Penang, Malaysia
Related jobs
![Remote Service Engineer / Technical Specialist(Mandarin / Cantonese) (Global Customer Care (GCC) Pr[...]](https://cdn-logos.talent.com/v1/logo/image?feedcode=whatjobs-my&company_name=Hitachi%20Vantara)
![Remote Service Engineer / Technical Specialist(Mandarin / Cantonese) (Global Customer Care (GCC) Pr[...]](https://cdn-logos.talent.com/v1/logo/image?feedcode=whatjobs-my&company_name=Hitachi%20Vantara%20Corporation)
- Promoted
Seasonal Customer Service Specialist (4-month contract)
SwarovskiBayan Lepas, Penang, Malaysia Seasonal Customer Service Specialist (4-month contract) page is loaded## Seasonal Customer Service Specialist (4-month contract)locations : Bandar Bayan Baru, MYStime type : Full timeposted on : ...Show moreLast updated: 9 days ago
- Promoted
- New!
Customer Service Team Lead - English
Teleperformance InternationalBayan Lepas, Penang, Malaysia In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met.Significant exp...Show moreLast updated: 17 hours ago
- Promoted
Technical Support Specialist (German Speaker) - 6 Months Renewable Contract
TPPenangMalaysia, Penang, Malaysia Technical Support Specialist (German Speaker) - 6 Months Renewable Contract.We are looking for a proactive and customer-focused.
In this role, you will provide professional assistance to business pa...Show moreLast updated: 8 days ago
- Promoted
Remote Service Engineer / Technical Specialist(Mandarin / Cantonese) (Global Customer Care (GCC) Pr[...]
Hitachi VantaraGeorge Town, Penang, Malaysia Job Title : Remote Service Engineer(Mandarin / Cantonese) (Global Customer Care (GCC) Professional – Field Dispatch).The role must accept working in rotation shifts (including night shift).We’re Hitac...Show moreLast updated: 27 days ago
- Promoted
Remote Service Engineer / Technical Specialist(Mandarin / Cantonese) (Global Customer Care (GCC) Pr[...]
Hitachi Vantara CorporationBatu Kawan, Penang, Malaysia Remote Service Engineer(Mandarin / Cantonese) (Global Customer Care (GCC) Professional - Field Dispatch).The role must accept working in rotation shifts (including night shift).We\'re Hitachi Vantara...Show moreLast updated: 5 days ago
- Promoted
Lead Agent - Transcon, Customer Service
Expeditors InternationalBayan Lepas, Penang, Malaysia We take care of our employees, and they take care of our customers!.Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we m...Show moreLast updated: 23 days ago
- Promoted
Road Logistics Customer Care Specialist
Kuehne + Nagel ASSeberang Perai, Penang, Malaysia When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently.
Your work also helps ensure...Show moreLast updated: 30+ days ago
- Promoted
Coding Specialist (Fluent in German) – AI Trainer
Invisible Expert MarketplaceKulim, Kedah, Malaysia Coding Specialist (Fluent in German) – AI Trainer.Are you a coding expert fluent in German eager to shape the future of AI? Large‑scale language models are evolving from clever chatbots into powerf...Show moreLast updated: 9 days ago
- Promoted
Customer Support Specialist
JustforexKulim, Kedah, Malaysia Efficiently respond and communicate with clients to understand and service their needs via livechat.Effectively analyse customer data to make appropriate recommendations and problem resolutions.Res...Show moreLast updated: 7 days ago
- Promoted
- New!
Customer Service Team Lead - Mandarin
Teleperformance InternationalGeorge Town, Penang, Malaysia In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met.Significant exp...Show moreLast updated: 17 hours ago
- Promoted
Lead Agent - Distribution, Customer Service
Expeditors InternationalBayan Lepas, Penang, Malaysia Lead Agent - Distribution, Customer Service.We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an int...Show moreLast updated: 24 days ago
- Promoted
Customer Service Team Lead - English
TeleperformanceBayan Lepas, Penang, Malaysia In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met.Significant exp...Show moreLast updated: 1 day ago
- Promoted
Customer Service (Mandarin / Cantonese) (Global Customer Care (GCC) Professional – Field Dispatch)
Hitachi VantaraBayan Lepas, Penang, Malaysia Customer Service (Mandarin / Cantonese) (Global Customer Care (GCC) Professional – Field Dispatch).Hitachi Vantara - Senior Recruiter of Greater China and South Korea.
Job Title : Remote Service Engine...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Specialist (German Market)
DAS UmbrellaKulim, Kedah, Malaysia We are seeking a dedicated and skilled (Fully Remote) Customer Service Specialist to join our growing team.This is a full-time, remote position that involves handling customer inquiries from German...Show moreLast updated: 16 days ago
- Promoted
Agent Partner (Amarthalink) Penempatan Bone Bolango & Kota Gorontalo
PT Amartha Mikro FintekKampung Benggali, Perak, Malaysia Melakukan akuisisi agen AmarthaLink sesuai target yang ditetapkan.Mensosialisasikan dan mengedukasi calon agen mengenai manfaat serta mekanisme layanan AmarthaLink.
Menjalin dan menjaga hubungan bai...Show moreLast updated: 30+ days ago
- Promoted
Customer Service (Mandarin English)
Agensi Pekerjaan JobScoper Sdn. Bhd.George Town, Penang, Malaysia Customer Service (Mandarin English).Agensi Pekerjaan JobScoper Sdn.Location : Georgetown, Penang, Malaysia.Respond to inbound customer enquiries via phone and email about online orders, product deta...Show moreLast updated: 12 days ago
- Promoted
Customer Support Specialist
Just Global Markets Ltd.Bayan Lepas, Penang, Malaysia Efficiently respond and communicate with clients to understand and service their needs via livechat.Effectively analyse customer data to make appropriate recommendations and problem resolutions.Res...Show moreLast updated: 30+ days ago
- Promoted
Air Logistics Customer Care Specialist
Kuehne+NagelGeorge Town, Penang, Malaysia When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently.
Your work also helps ensure...Show moreLast updated: 16 days ago