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Customer Service (Mandarin English)

Customer Service (Mandarin English)

Agensi Pekerjaan JobScoper Sdn. Bhd.George Town, Penang, Malaysia
1 day ago
Job description

Overview

Join to apply for the Customer Service (Mandarin English) role at Agensi Pekerjaan JobScoper Sdn. Bhd.

Location : Georgetown, Penang, Malaysia

Responsibilities

  • Respond to inbound customer enquiries via phone and email about online orders, product details and pet-food related questions.
  • Guide customers through ordering and payment processes on the website.
  • Troubleshoot order issues (delays, returns, incorrect items) and escalate priority incidents.
  • Record accurate case notes, follow up as required, and close tickets to meet SLAs.
  • Contribute to process and knowledge improvements; share feedback to improve customer experience.
  • Meet quality and performance KPIs set by the company and client.

Qualifications

  • Diploma or Bachelor’s degree and above
  • B2 level English proficiency (reading, writing, speaking, listening) is required
  • Minimum 1 year of customer support experience in BPO sector preferred
  • Customer-first mindset and strong service orientation
  • Able to work in a fast-paced environment and collaborate with teammates
  • Comfortable with Windows and MS Office
  • Willing to work in Penang, GeorgeTown
  • Job Benefits

  • 5 Working Days (Mon-Fri, 9am-6pm)
  • Allowance Provided
  • Training provided
  • Annual Leave and Sick Leave
  • EPF / SOCSO
  • Job Details

  • Seniority level : Associate
  • Employment type : Full-time
  • Job function : Customer Service
  • Industries : Human Resources Services
  • Georgetown, Penang, Malaysia

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    Customer Service • George Town, Penang, Malaysia

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