Sr Support Engineer - Oracle Middleware

Rimini Street, IncPetaling Jaya, Selangor, Malaysia

5 days ago

Job description

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq : RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider, achieving better operational outcomes and realizing billions of US dollars in savings used to fund AI and other innovation investments.To learn more, please visit , and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn.

Position Summary

We are growing our team of engineers at Rimini Street and are seeking Technical Support Engineers with deep experience across Oracle's Fusion Middleware products to join our global support team.The role of Senior Support Engineer - Oracle Middleware is to provide exceptional remote-based support for mission-critical systems utilising Oracle WebLogic and other Oracle Fusion Middleware solutions, as part of our global customer support team.The position has the responsibility for researching, troubleshooting issues, support of architectural & performance related improvements, and fault corrections, across varied environments from on-premise to cloud.The role requires the expertise and skills to debug, correctly diagnose, and resolve serious issues for complex, integrated platforms in a timely manner. Many of these environments will be configured for high availability, or high-volume mission critical applications.

Essential Duties & Responsibilities

Solve complex customer issues using methodical troubleshooting based on expert knowledge in one or more of the following areas (with Application Server / Java products as mandatory) + Application Server and Java :

Oracle WebLogic Server (WLS), Application Server (OAS), Java, Coherence, HTTP Server (OHS)

Integration and Process Management :

Oracle SOA Suite, Service Bus (OSB), BPM, B2B, Data Integrator (ODI), SOAP, REST, XML, etc.

Portal / Content Management :

Oracle WebCenter, Universal Content Management (UCM), Imaging

Business Intelligence :

Oracle Business Intelligence (OBIEE), Discoverer, BI Publisher

Identity Management :

Oracle Identity Manager (OIM), Internet Directory (OID), Access Manager (OAM), Web Services Manager (OWSM)

Application Development :

Oracle Application Development Framework (ADF), JDeveloper, Forms and Reports

Security :

LDAP, SSL, TLS, MFA, etc.

Work closely with customers to understand their needs, support business change and deliver a consistently high-quality customer experience

Provide remote-based production operational support & guidance for multiple clients that are using (any of) the above products, across physical, virtual, and / or Cloud environments.

Have expert level knowledge of the UNIX / Linux and Windows operating systems.

Support client configuration, sharing implementation and best practice advice.

Understand and resolve complex application security issues and upgrades with Java and TLS.

Be able to support High Profile accounts as a single point of client contact and advisor as may be required

Be a pro-active contributor to a 24x7x365 running support organization, and where required work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours

Collaborate with team members in a virtual team environment to extend field experience to different client situations

Be a single point for timely and effective progress of all related cases / additional requests of key assigned clients

Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience

Be able to work effectively under remote supervision

Other job-related duties and responsibilities may be assigned from time to time.

Education

Bachelor Degree in Computer Science or related field or equivalent experience

Experience

10+ years demonstrable experience in administration, architecture, installation, migration, patching and upgrade, configuration, performance tuning, health checks, clustering / high-availability deployment, security, storage, monitoring, and troubleshooting in one or more of the Oracle Fusion Middleware products and related technologies listed above.

Primary experience with 11g and 12c versions of the aforementioned products, but ideally also experience with 10g and 14c.

Advanced knowledge in Unix / Linux and / or Windows system administration.

Advanced knowledge in networking, security, virtualisation / cloud, and storage administration.

Advanced proficiency in scripting and automation, including Unix, SQL, shell, batch, Python / Perl / etc.

Knowledge and experience with databases (e.g. Oracle Database), from an integration, repository management, and development perspective.

Skills

Superb troubleshooting skills and tenacity in problem solving

Passionate focus on customer support and the ability to build long term, successful working relationships with Clients

Deep knowledge of product customization / extension methodologies

Deep knowledge of product integration

Experience with OS utilities like vmstat, top, iotop, sar, netstat, strace, iostat, tcpdump, wireshark

Excellent interpersonal, presentation and communication skills – verbal & written

Attention to detail and the ability to learn quickly

Extreme focus on Client satisfaction

Ability to work calmly and professionally in high pressure situations

The ability to work remotely from a home-based office in a virtual environmentTechnical Skills

Software Administration

Software Configuration

Software Installation

Software Upgrade / Migration

Systems Integration

Linux / Unix

Microsoft Windows

Patch Management

Performance Tuning

Root Cause Analysis

Security

Networking

Desired Qualifications

Fluency in a language other than English (ideally Japanese), while not mandatory, would be useful

A consulting background, while not mandatory, would be usefulRimini Street Inc. is an affirmative action-equal opportunity employer and complies with all applicable Federal, State, and Local Laws regarding recruitment and hiring.Qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable Federal, State, or Local laws. Rimini Street Inc. offers a comprehensive compensation and benefits package to employees.Compensation is based on role, location, and level of applicable experience. Rimini’s target pay for each position is available upon request during the applicant’s Interview process.We are looking for talented, passionate people to help us build our future atOur work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs :

Company + We dream big and innovate boldly.

Colleagues + We work with extraordinary people who create a culture of mutual respect and collaboration.

Clients + We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.

Community + We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating

#J-18808-Ljbffr

Create a job alert for this search

Support Engineer • Petaling Jaya, Selangor, Malaysia

Related jobs

Promoted

Senior Software Engineer – Full Time - Remote

The FlexKlang City, Selangor, Malaysia

Senior Software Engineer – Full Time - Remote.Location : The Flex Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. Join the team reinventing how the world rents.At The Flex, we believe rent...Show moreLast updated: 5 days ago

Senior Backend Software Engineer (Domain in Banking / Financial Services)

UpskillsKuala Lumpur, 10, my

Quick Apply

Upskills provides expert financial software consulting for investment banks and leading financial institutions in Asia Pacific, Middle East and Europe region. With a strong, Front to Back expertise ...Show moreLast updated: 30+ days ago

Promoted

Sr Support Engineer - Oracle Middleware

Rimini Street, IncPutrajaya, Putrajaya, Malaysia

Nasdaq : RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMwar...Show moreLast updated: 5 days ago

Promoted

Mandarin Speaking Sales Merchandiser (F&B Retail) in Klang [GG]

Polymorph RecruitmentKlang, Selangor, Malaysia

Strong communication, negotiation, and sales skills.Commercial awareness and ability to meet sales goals.Self-motivated, independent, and willing to travel. Proficiency in English, BM, and Mandarin ...Show moreLast updated: 30+ days ago

Promoted

Senior Engineer, Supplier Quality (Based in Malaysia, 1 year WFH contract)

PCIPort Klang, Port Klang, Malaysia

Senior Engineer, Supplier Quality (Based in Malaysia, 1 year WFH contract).PCI Private Limited is looking for an experienced Senior Engineer, Supplier Quality to join our Quality Assurance departme...Show moreLast updated: 6 days ago

Promoted

Store Manager

LC WaikikiSepang, Selangor, Malaysia

LC Waikiki Retail Company is a leading fashion retail company with a turnover of $3 billion.LC Waikiki’s journey started in France in 1988, continuing after 1997 as a Turkish brand under the umbrel...Show moreLast updated: 6 days ago

Promoted

AOG Desk Officer

Airbus Customer Services Sdn BhdSepang, Malaysia

Job Description : • • •Scope of Position • • • •Main focal point for FHS customers requiring component support under AOG and CRI priority. Daily management of incoming AOG and CRI Exchange Order to ...Show moreLast updated: 3 days ago

Technical Solution Engineer

CDNetworksKuala Lumpur, Kuala Lumpur, MY

Quick Apply

Location : Kuala Lumpur , Malaysia Type : Full-Time We're seeking a bilingual (Chinese-English) Technical Solution Engineer with exceptional communication skills and a strong sense of ownershi...Show moreLast updated: 30+ days ago

Software Engineer II

ZALORA SOUTH EAST ASIA PTE LTDKuala Lumpur, Kuala Lumpur, MY

Quick Apply

We are seeking a highly motivated and experienced Software Engineer II to join our dynamic development team.The ...Show moreLast updated: 30+ days ago

Promoted

AML / KYT Analyst (Malaysia)

BingXNilai, Negeri Sembilan, Malaysia

AML Operations Analyst – Transaction Monitoring.Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.With 20 million registered users worldwide. Official crypto exchange partner of Chelsea FC.U...Show moreLast updated: 5 days ago

Promoted

Structure Repair Engineer

Airbus Customer Services Sdn BhdSepang, Malaysia

Job Description : • • • You will be part of the structure repair group, which provides Airbus customers with relevant technical solutions to repair aircraft and damaged structural parts in accordanc...Show moreLast updated: 10 days ago

Sr. DevOps Engineer

ProtoKuala Lumpur, Malaysia

Proto is the leader for generative AI customer experiences across emerging markets.Our inclusive chatbots and multilingual contact centre automation solutions are designed in partnership with conta...Show moreLast updated: 24 days ago

Promoted

Airbus - Structure Repair Engineer

Airbus Customer Services Sdn BhdSepang, Malaysia

Sr. Java Developer (Local Chinese Preferred)

Two95 International Inc.Selangor, Selangor, MY

Quick Apply

Company concepts and standards, processes.He shall undertake the delivery of a defined part of a.SW standards and act to improve the. As a Senior Java Developer, he / she should be more.Participate in...Show moreLast updated: 30+ days ago

Jr. Java Developer ( Chinese)

Two95 International Inc.Selangor, Selangor, MY

Quick Apply

The incumbent is responsible to design and develop software solutions for manual and automated warehousing operations in support of the company’s complete products portfolio, in accordance with Com...Show moreLast updated: 30+ days ago

Support Engineer

PRAGMATIKEKuala Lumpur, Malaysia

About the job Support Engineer.We're building a new 24 / 7 support engineering function and need technical experts who can debug complex cloud and Kubernetes issues. This is NOT traditional L1 support...Show moreLast updated: 9 days ago

Promoted

Airbus - AOG Desk Officer

Airbus Customer Services Sdn BhdSepang, Malaysia

Promoted

Utilities Engineer

LonzaKlang, Selangor, Malaysia

Today, Lonza is a global leader in life sciences operating across five continents.While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is dedicated in...Show moreLast updated: 13 days ago