Team Lead (AVP), Corp Account Services (Static Maintenance), Cash Mgt Ops Ctr

Team Lead (AVP), Corp Account Services (Static Maintenance), Cash Mgt Ops Ctr

Job Description

About UOB : United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. We strive to do what is right, build for the future, work as one team and pursue long-term success. This description reflects responsibilities for the Cash Management Operations Centre (CMOC) and the InnoHub2 team, which provides Group Business Services to support the UOB Group.

About the Department

UOB Innovation Hub 2 (InnoHub2) is a UOB-wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business Services (GBS) to support the Bank. The CMOC handles a full range of Cash Management products and services for the bank’s Wholesale Corporate and Retail Customers. The Head of Cash Management Operations Centre at IH2 provides management oversight and manages the team in IH2 serving as an extension to the CMOC team in Singapore. Key products include inwards / outwards remittance, MEPS Plus payments, corporate account opening & maintenance, and SWIFT operations.

Responsibilities

• Lead the Static Data Maintenance team in Malaysia Hub to ensure the highest processing standards are consistently attained.
• Plan, review, organize and supervise the functioning of the Static Data Maintenance team – daily activities, volumes and transaction processing, hiring, and training of resources.
• Process and / or approve data maintenance requests with accuracy and within established SLA in compliance with regulatory laws, internal policy and procedures.
• Ensure all SLA’s / KPI’s as agreed with the Singapore team are met and take actions to ensure delivery consistency.
• Ensure all Start of Day, intraday and End of Day controls are followed, with evidence kept.
• Maintain high standards of operations control and compliance to protect the Group’s and Clients’ interests.
• Ensure operations are audit-worthy and pass scrutiny from 1st, 2nd and 3rd lines of defence.
• Raise timely escalations to the Singapore team as required.
• Manage key operational risk indicators within acceptable levels.
• Handle complaints and queries from the Singapore team and Business Units to prevent recurrence.
• Review People aspects of the team; ensure optimal training, motivation, and SLA-aligned performance; provide guidance on technical and non-technical requirements.
• Participate in projects and discussions with the Singapore team as required.
• Demonstrate a strong commitment to eliminating, simplifying and automating processes.
• Other tasks as directed by Department Head.

Job Requirements

Additional Requirements

Develop, Engage, Execute, Strategise. Be a Part of the UOB Family. UOB is an equal opportunity employer. UOB does not discriminate on the basis of age, race, gender, color, religion, sexual orientation, disability, or other non-merit factors. All employment decisions are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a Difference

Location : Kuala Lumpur, Malaysia

Seniority level : Mid-Senior level

Employment type : Full-time

Job function : Information Technology

Industry : Banking

Note : This listing is provided for reference and reflects a role within UOB’s Global Technology & Operations and InnoHub2 structure. Any other job postings listed below are separate opportunities.

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