Job Purpose
The Store Manager is accountable for the overall management and performance of Hilltop Mart. This includes overseeing daily operations, ensuring smooth workflow, driving sales growth, optimizing inventory management, and maintaining exceptional customer service standards. The Store Manager leads the store team to achieve business objectives while ensuring compliance with company policies, financial controls, and health and safety standards.
Key Responsibilities
1. Store Operations & Performance
- Ensure daily store operations run efficiently, meeting company standards.
- Implement operational policies, SOPs, and compliance requirements.
- Monitor store performance and develop action plans to improve sales and profitability.
- Ensure visual merchandising standards are consistently maintained.
2. Sales & Customer Experience
Drive customer service excellence and ensure staff deliver a positive shopping experience.Manage promotions, loyalty programs, and seasonal campaigns to increase sales.Resolve customer complaints promptly and professionally.Conduct market research to identify opportunities for store growth.3. Inventory & Stock Management
Oversee stock replenishment, ordering, and vendor coordination.Monitor stock levels, reduce shrinkage, and implement effective loss prevention measures.Conduct monthly and quarterly stocktakes, ensuring accurate reporting.Identify slow-moving items and work with management on clearance or promotional strategies.4. People Management & Leadership
Recruit, train, supervise, and evaluate store employees.Create staff schedules, manage shift coverage, and ensure optimal workforce planning.Motivate and coach staff to achieve sales and service targets.Foster a positive team culture and handle disciplinary matters when necessary.5. Financial & Administrative Control
Manage store budgets, sales forecasts, and expense control.Oversee cash handling, POS operations, and end-of-day reconciliations.Prepare and present weekly, monthly, and quarterly performance reports.Ensure compliance with financial controls and audit requirements.6. Safety, Compliance & Standards
Ensure compliance with occupational health and safety regulations.Conduct routine checks to maintain cleanliness, hygiene, and safety standards.Adhere to all local laws, company policies, and government regulations.Qualifications & Requirements
Diploma / Degree in Business Administration, Retail / Store Management, or equivalent.At least 5 years of experience in retail / store management, preferably in supermarket or FMCG.Strong leadership and organizational skills with the ability to manage large teams.Knowledge of retail operations, stock management, and sales strategies.Excellent communication, negotiation, and interpersonal skills.Proficiency in POS systems, MS Office, and retail management software.Flexible to work weekends, evenings, and public holidays.Key Competencies
Leadership & Team DevelopmentCustomer-Centric ApproachStrategic Thinking & Problem-SolvingFinancial Acumen & Cost ControlDecision-Making Under PressureStrong Attention to DetailJob Types : Full-time, Permanent
Pay : RM5, RM8,000.00 per month
Application Question(s) :
What is your notice period?What is your expected salary?Work Location : In person
