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Store Manager
Hasilwan M Sdn BhdGenting Highlands, Pahang, Malaysia23 jam yang lalu
Penerangan pekerjaanDrive customer service excellence and ensure staff deliver a positive shopping experience. Manage promotions, loyalty programs, and seasonal campaigns to increase sales. Resolve customer complaints promptly and professionally. Conduct market research to identify opportunities for store growth. Oversee stock replenishment, ordering, and vendor coordination. Monitor stock levels, reduce shrinkage, and implement effective loss prevention measures. Conduct monthly and quarterly stocktakes, ensuring accurate reporting. Identify slow-moving items and work with management on clearance or promotional strategies. Recruit, train, supervise, and evaluate store employees. Create staff schedules, manage shift coverage, and ensure optimal workforce planning. Motivate and coach staff to achieve sales and service targets. Foster a positive team culture and handle disciplinary matters when necessary. Manage store budgets, sales forecasts, and expense control. Oversee cash handling, POS operations, and end-of-day reconciliations. Prepare and present weekly, monthly, and quarterly performance reports. Ensure compliance with financial controls and audit requirements. Ensure compliance with occupational health and safety regulations. Conduct routine checks to maintain cleanliness, hygiene, and safety standards. Adhere to all local laws, company policies, and government regulations. Diploma / Degree in Business Administration, Retail / Store Management, or equivalent. At least 5 years of experience in retail / store management, preferably in supermarket or FMCG. Strong leadership and organizational skills with the ability to manage large teams. Knowledge of retail operations, stock management, and sales strategies. Excellent communication, negotiation, and interpersonal skills. Proficiency in POS systems, MS Office, and retail management software. Flexible to work weekends, evenings, and public holidays. Leadership & Team Development Customer-Centric Approach Strategic Thinking & Problem-Solving Financial Acumen & Cost Control Decision-Making Under Pressure Strong Attention to Detail What is your notice period? What is your expected salary?
Job Purpose
The Store Manager is accountable for the overall management and performance of Hilltop Mart. This includes overseeing daily operations, ensuring smooth workflow, driving sales growth, optimizing inventory management, and maintaining exceptional customer service standards. The Store Manager leads the store team to achieve business objectives while ensuring compliance with company policies, financial controls, and health and safety standards.
Key Responsibilities
1. Store Operations & Performance
- Ensure daily store operations run efficiently, meeting company standards.
- Implement operational policies, SOPs, and compliance requirements.
- Monitor store performance and develop action plans to improve sales and profitability.
- Ensure visual merchandising standards are consistently maintained.
2. Sales & Customer Experience
3. Inventory & Stock Management
4. People Management & Leadership
5. Financial & Administrative Control
6. Safety, Compliance & Standards
Qualifications & Requirements
Key Competencies
Job Types : Full-time, Permanent
Pay : RM5, RM8,000.00 per month
Application Question(s) :
Work Location : In person
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