Talent.com
No longer accepting applications
Senior Key Accounts Manager

Senior Key Accounts Manager

Cartrack Malaysia Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia
1 day ago
Job description

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Senior Key Account Manager / Key Account Manager to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities

  • Build strong relationships with decision makers / fleet managers / system users and manage all services related to Key Accounts
  • Establish good rapport and trust through proactive engagement
  • Understanding client needs and identifying new business opportunities for upselling
  • Resolve customers enquiries or issues from all channels, and ensure proper follow-up to the final resolution within the stipulated time frame
  • Coordinate with internal teams to deliver solutions that meet client's objectives
  • Identify and implement new strategies for increasing customer satisfaction, loyalty and retention by going above and beyond expectation
  • Prepare regular reports of progress and forecasts to internal and external stakeholders

Qualifications

  • Diploma / Bachelor's degree in any field or course or equivalent industry experience
  • With minimum 5 years customer service experience, aftersales or account management / handling existing B2B clients
  • Excellent communication and interpersonal skills
  • Tech-savvy and computer literate
  • Team player with a high level of energy and able to work independently
  • Willing to work onsite in Kuala Lumpur and can-do fieldwork around Kuala Lumpur and nearby areas.

    • Your application will include the following questions :

  • How long is your notice period?
  • What is your expected monthly salary?
  • How many years of experience in account management?
  • Do you have your own transport as you will be required to travel to visit clients onsite?

    • #J-18808-Ljbffr

    Create a job alert for this search

    Key Account Manager • Kuala Lumpur, Kuala Lumpur, Malaysia