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Senior Key Accounts Manager
Cartrack Malaysia Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia1 hari lalu
Penerangan pekerjaanDiploma / Bachelor's degree in any field or course or equivalent industry experience With minimum 5 years customer service experience, aftersales or account management / handling existing B2B clients Excellent communication and interpersonal skills Tech-savvy and computer literate Team player with a high level of energy and able to work independently Willing to work onsite in Kuala Lumpur and can-do fieldwork around Kuala Lumpur and nearby areas. How long is your notice period? What is your expected monthly salary? How many years of experience in account management? Do you have your own transport as you will be required to travel to visit clients onsite?
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Senior Key Account Manager / Key Account Manager to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibilities
- Build strong relationships with decision makers / fleet managers / system users and manage all services related to Key Accounts
- Establish good rapport and trust through proactive engagement
- Understanding client needs and identifying new business opportunities for upselling
- Resolve customers enquiries or issues from all channels, and ensure proper follow-up to the final resolution within the stipulated time frame
- Coordinate with internal teams to deliver solutions that meet client's objectives
- Identify and implement new strategies for increasing customer satisfaction, loyalty and retention by going above and beyond expectation
- Prepare regular reports of progress and forecasts to internal and external stakeholders
Qualifications
Your application will include the following questions :
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Key Account Manager • Kuala Lumpur, Kuala Lumpur, Malaysia