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Careline Cum Admin Assistant

Venc Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia

1 day ago

Job description

Location : Lot T-242a, T-242b & 243, 3rd Floor, The Gardens Mall, Mid Valley City, Lingkaran Syed Putra, 59200 Kuala Lumpur

Employment Type : Full-Time, Permanent

Salary Range : RM2,400 – RM3,000 per month

Overview

We are seeking a responsible and customer-oriented Careline cum Admin Assistant to support daily operations at our Samsung Authorized Service Center in The Gardens Mall. This dual-role involves managing phone / online customer support and handling general administrative tasks. Ideal for individuals who are organized, tech-savvy, and enjoy working in a fast-paced environment.

Key Responsibilities

Careline Support

Attend to incoming calls and customer inquiries

Provide accurate information on services, warranty, repair processes, and appointments

Assist with basic troubleshooting or escalate to relevant departments

Administrative & Customer Support

Update and maintain service records and documents

Coordinate with technicians and other departments

Monitor spare part movement and inventory (if required)

Attend to walk-in customers and provide service updates

Maintain professionalism in all communications

Reporting

Prepare daily reports and assist with internal coordination

Requirements

Proficient in Bahasa Malaysia and English

Basic computer skills (Microsoft Office)

Good communication and interpersonal skills

Able to work on rotational shifts, weekends, and public holidays

Fresh graduates are encouraged to apply

Working Schedule

6 days / week

Morning Shift : 10 : 00 AM – 6 : 30 PM

Afternoon Shift : 1 : 30 PM – 10 : 00 PM

Compensation & Benefits

Basic Salary : RM2,400 – RM3,000

Commission Pay

Overtime Pay

Maternity Leave

Opportunities for Promotion

Professional Development

Job Types

Full-Time, Permanent, Fresh Graduate

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Admin Assistant • Kuala Lumpur, Kuala Lumpur, Malaysia

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