EBS Consultant

JOB SUMMARY

Senior Support Engineer : Oracle E-Business Suite (EBS Financials, HRMS, SCM, CRM etc)

JOB DESCRIPTION

We actively seek a Sr. Support Engineer, Oracle E-Business Suite (EBS Financials, HRMS, SCM, CRM etc). This is a remote position and may be based in the Asia Pacific.

Rimini Street views all employees as partners, and is committed to providing an exciting, participatory and team-oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work-hard, play-hard corporate environment.

Position Summary

The role of the Sr. Support Engineer, Oracle EBS HR, Payroll and Finance skills is to provide exceptional remote-based support for mission-critical as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting of Oracle Sr. Support Engineer, Oracle HR, Payroll and Finance for our global clients. The role requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments.

Essential Duties & Responsibilities

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of Oracle HR, Payroll and Finance functionality and technology.
• Work closely with customers to understand their needs, support business change and deliver a consistently high-quality customer experience.
• Provide remote-based Techno-functional support for Sr. Support Engineer, Oracle HR, Payroll and Finance applications with strong localizations of Korean HR / Payroll including localizations.
• Able to Troubleshoot and debug code, develop application break fixes for critical product defects.
• Create scripts to identify, analyse and correct data issues.
• Manage one or more key assigned accounts as a technical / functional advisor
• Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
• Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
• Collaborate with team members in a virtual team environment to extend field experience to different client situations.
• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience

Additional Duties & Responsibilities

Location

Education

Experience

Skills

Desired Qualifications

Job Type : Contract

Contract length : 6 months

Pay : RM12, RM13,000.00 per month

Work Location : In person