Customer Support Agent - (Fluent in Vietnamese)

Invisible Expert MarketplaceSubang Jaya, Selangor, Malaysia

30+ days ago

Job description

Overview

Customer Support Agent - (Fluent in Vietnamese) — Remote, contract position at Invisible Expert Marketplace. The role supports the latest AI-driven technology in the financial services industry, focusing on retirement plan inquiries and related account support.

Responsibilities

Provide prompt, accurate, bilingual support via phone, email, and live chat for English- and Vietnamese-speaking customers.
Assist with account activation, integration troubleshooting, and product-related inquiries.
Give guidance on retirement plan offerings (e.g., 401(k), IRA, Profit Sharing Plans).
Troubleshoot technical issues and escalate complex cases as needed.
Use Zendesk, Aircall, and internal CRM systems to track, manage, and resolve customer interactions.
Collaborate with internal teams to escalate issues efficiently and improve customer service.

Qualifications

High school diploma or equivalent; degree in Business, Finance, or IT is a plus.

Bilingual fluency in Vietnamese and English, with strong verbal and written communication skills in both languages.

Previous customer service experience, ideally within technical support or financial services.

Familiarity with retirement plans or financial account management (401(k), IRA) is advantageous.

Proficiency in Zendesk and Aircall is preferred.

Excellent multitasking, problem-solving, and organizational skills in a fast-paced environment.

High attention to detail and ability to work independently and as part of a remote team.

Must pass a background check.

Details

Hours : 45-50 hours per week

Schedule : 9 : 00 AM – 6 : 00 PM US Eastern Time

Must be able to work US-East Coast / New York Time Zone

Compensation : Type – Hourly; Rate – $5 / hour

Employment type : Contract

Workplace : Remote

Seniority level : Entry level

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Customer Support • Subang Jaya, Selangor, Malaysia

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