Account Services Officer (Contract - based in Penang)
OCBCPenangMalaysia, Penang, Malaysia6 days ago
Job descriptionA degree or diploma in a relevant field, such as business or finance At least 2 years of experience in customer service or account management Excellent communication and problem-solving skills Ability to work in a fast-paced environment and prioritize multiple tasks Strong attention to detail and analytical skills Proficient in Microsoft Office and banking systems
What you do
- Respond to customer inquiries via phone, email, and in-person
- Resolve complex account-related issues, such as transaction disputes and account discrepancies
- Provide product information and recommendations to customers
- Process account maintenance requests, such as address changes and account closures
- Collaborate with internal stakeholders to resolve customer issues and improve service delivery
Who you are
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Account Officer • PenangMalaysia, Penang, Malaysia
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