Front Desk Lead Senior

We are recruiting a full-time Front Desk Lead, a warm, organized, and confident person who loves connecting with people, leading by example, and creating memorable first impressions.

Our clinics are part of a group redefining excellence in dentistry, integrating education, innovation, and care under one vision : Unified Dentistry .

Where professionals work in collaboration and patients experience dentistry as a complete, personalized journey.

If you believe service is an experience, not a transaction, and you enjoy managing people, processes, and patient satisfaction, this role is for you.

Does this sound like you

• You're naturally welcoming and people feel comfortable around you.
• You communicate with warmth, empathy, and professionalism — in person, by phone, or online.
• You are organized, structured, and like things running smoothly and beautifully.
• You enjoy coordinating a small team and ensuring every detail is done right.
• You think ahead — anticipating needs, solving issues before they happen.
• You stay calm and confident even when things get busy or unpredictable.
• You love being the face of a place people look forward to visiting.

Main mission

To lead the daily front desk operations across our clinics — ensuring exceptional patient experience, smooth coordination, and professional communication at every step.

You will manage patient scheduling, lead the reception team, ensure accurate billing and communication, and uphold our brand values through every interaction.

Supervise and train the reception / front desk team to deliver excellent service.

Ensure consistent communication and workflow between reception, clinical staff, and management.

Manage appointment scheduling systems, ensuring maximum efficiency and accuracy.

Oversee patient check‑in / out processes, invoicing, payments, and documentation.

Handle patient inquiries with professionalism and empathy, ensuring satisfaction.

Monitor clinic presentation and front area aesthetics, maintaining brand standards.

Support clinic management in administrative reporting and daily performance tracking.

Manage front desk supplies, petty cash, and support logistics when needed.

Handle escalations, feedback, or complaints tactfully and constructively.

Assist in hosting visiting speakers, events, or VIP guests when needed.

What we offer

Experience

Minimum 4 years experience in a hospitality front office role.

At least 1 year of leadership or supervisory experience.

Experience with dental / medical software or appointment management systems.

Customer service or hospitality background is a strong plus.

Education

Bachelor’s degree or diploma in Business Administration, Hospitality, Public Relations or any other related field.

Polytechnic or technical college diploma also accepted with strong relevant experience.

Skills

Excellent communication and interpersonal skills.

Fluent English (spoken and written).

Other languages (Mandarin, Malay, Spanish, or French) are a plus.

Highly organized, punctually, and detail‑oriented.

Skilled at managing people, multitasking, and keeping calm under pressure.

Tech‑savvy : comfortable with Google Workspace, Excel, scheduling platforms, and clinic management software.

Professional appearance, warm personality, and a sense of ownership.

Job Summary

Lead front desk operations across 2 clinics, manage receptionists, ensure outstanding patient experience, oversee scheduling and payments, and uphold operational excellence.

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