Quality Assurance - Individual Policy Administration (Cantonese Speaking)

Summary of the Role

The senior advisor is responsible for overseeing complex individual policy administration tasks, ensuring accurate and timely processing of customer records and policy issues. This role provides guidance to junior team members, supports quality assurance, and collaborates with leadership to monitor work volumes and address irregularities. Advanced knowledge of insurance operations and strong problem‑solving skills are essential to maintain compliance and resolve escalated issues effectively.

Duties

• Manage the day‑to‑day policy administration activities for complex cases (i.e., VIP, disputed cases) independently, ensuring compliance with internal guidelines and quality standards.
• Monitor and ensure timely completion of operational processes, including policy issuance, subscription updates, and data verification, in alignment with service level agreements.
• Provide guidance and support to junior team members, including quality assurance checks, training, and decision reviews to uphold procedural integrity.
• Investigate and resolve processing errors or discrepancies, collaborating with cross‑functional teams (e.g., HK team) to address high‑risk or suspicious cases.
• Maintain accurate documentation and reporting, including incident logs, audit results, and meeting records to support transparency and compliance.

Desired Professional Experience

About Cognizant

Cognizant (Nasdaq : CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast‑changing world. Together, we're improving everyday life. See how at or @cognizant.

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