Warehouse Operations Lead

Mono & Co has over 10 years of experience in the digital marketing industry, specializing in e-commerce enablement and a full suite of digital marketing services, inclusive of warehousing and fulfilment services. Role Description

This is a full-time on-site role in Seri Kembangan. The Warehouse Operations Lead will be responsible for overseeing daily warehouse operations, managing inventory, optimizing warehouse processes, and ensuring efficient order fulfillment. This role requires strong leadership skills to supervise warehouse staffs, maintain accurate records, and address any operational issues. Responsibilities

Client Relations Management

Establish and maintain strong client relationships to enhance satisfaction and drive revenue growth. Serve as the main point of contact for post-sales, handling inquiries, concerns, and providing top-notch customer service. Work collaboratively with various teams to ensure effective communication and service delivery. Handle customer queries and issues related to warehouse operations. Monitor and enhance customer satisfaction levels by proactively identifying and addressing areas for improvement. Resolve any challenges or problems encountered during warehouse operations promptly.

Internal / External Communication

Promote clear communication within the warehouse team and across departments. Coordinate with suppliers, logistics partners, and stakeholders for seamless operations. Manage and oversee a team of warehouse personnel, such as pickers, packers, and forklift operators. Provide guidance, coaching, and support to help the team achieve performance goals.

Process Improvement and Optimization

Identify and address operational inefficiencies to enhance processes. Drive initiatives to automate and streamline operations through technology and best practices. Collaborate with diverse teams to implement new systems, technologies, and process enhancements.

Qualifications

Experience in warehouse operations, inventory management, and order fulfillment Knowledge of warehouse best practices and process optimization Leadership skills to manage warehouse staff and drive operational efficiency Excellent communication and problem-solving skills Experience with e-commerce logistics is a plus Diploma or Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field Tahap senioriti

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