Sr Support Engineer - Oracle Middleware

Rimini Street, IncBatu Kawan, Penang, Malaysia

4 days ago

Job description

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq : RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider, achieving better operational outcomes and realizing billions of US dollars in savings used to fund AI and other innovation investments.To learn more, please visit , and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn.

Position Summary

We are growing our team of engineers at Rimini Street and are seeking Technical Support Engineers with deep experience across Oracle's Fusion Middleware products to join our global support team.The role of Senior Support Engineer - Oracle Middleware is to provide exceptional remote-based support for mission-critical systems utilising Oracle WebLogic and other Oracle Fusion Middleware solutions, as part of our global customer support team.The position has the responsibility for researching, troubleshooting issues, support of architectural & performance related improvements, and fault corrections, across varied environments from on-premise to cloud.The role requires the expertise and skills to debug, correctly diagnose, and resolve serious issues for complex, integrated platforms in a timely manner. Many of these environments will be configured for high availability, or high-volume mission critical applications.

Essential Duties & Responsibilities

Solve complex customer issues using methodical troubleshooting based on expert knowledge in one or more of the following areas (with Application Server / Java products as mandatory) + Application Server and Java :

Oracle WebLogic Server (WLS), Application Server (OAS), Java, Coherence, HTTP Server (OHS)

Integration and Process Management :

Oracle SOA Suite, Service Bus (OSB), BPM, B2B, Data Integrator (ODI), SOAP, REST, XML, etc.

Portal / Content Management :

Oracle WebCenter, Universal Content Management (UCM), Imaging

Business Intelligence :

Oracle Business Intelligence (OBIEE), Discoverer, BI Publisher

Identity Management :

Oracle Identity Manager (OIM), Internet Directory (OID), Access Manager (OAM), Web Services Manager (OWSM)

Application Development :

Oracle Application Development Framework (ADF), JDeveloper, Forms and Reports

Security :

LDAP, SSL, TLS, MFA, etc.

Work closely with customers to understand their needs, support business change and deliver a consistently high-quality customer experience

Provide remote-based production operational support & guidance for multiple clients that are using (any of) the above products, across physical, virtual, and / or Cloud environments.

Have expert level knowledge of the UNIX / Linux and Windows operating systems.

Support client configuration, sharing implementation and best practice advice.

Understand and resolve complex application security issues and upgrades with Java and TLS.

Be able to support High Profile accounts as a single point of client contact and advisor as may be required

Be a pro-active contributor to a 24x7x365 running support organization, and where required work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours

Collaborate with team members in a virtual team environment to extend field experience to different client situations

Be a single point for timely and effective progress of all related cases / additional requests of key assigned clients

Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience

Be able to work effectively under remote supervision

Other job-related duties and responsibilities may be assigned from time to time.

Education

Bachelor Degree in Computer Science or related field or equivalent experience

Experience

10+ years demonstrable experience in administration, architecture, installation, migration, patching and upgrade, configuration, performance tuning, health checks, clustering / high-availability deployment, security, storage, monitoring, and troubleshooting in one or more of the Oracle Fusion Middleware products and related technologies listed above.

Primary experience with 11g and 12c versions of the aforementioned products, but ideally also experience with 10g and 14c.

Advanced knowledge in Unix / Linux and / or Windows system administration.

Advanced knowledge in networking, security, virtualisation / cloud, and storage administration.

Advanced proficiency in scripting and automation, including Unix, SQL, shell, batch, Python / Perl / etc.

Knowledge and experience with databases (e.g. Oracle Database), from an integration, repository management, and development perspective.

Skills

Superb troubleshooting skills and tenacity in problem solving

Passionate focus on customer support and the ability to build long term, successful working relationships with Clients

Deep knowledge of product customization / extension methodologies

Deep knowledge of product integration

Experience with OS utilities like vmstat, top, iotop, sar, netstat, strace, iostat, tcpdump, wireshark

Excellent interpersonal, presentation and communication skills – verbal & written

Attention to detail and the ability to learn quickly

Extreme focus on Client satisfaction

Ability to work calmly and professionally in high pressure situations

The ability to work remotely from a home-based office in a virtual environmentTechnical Skills

Software Administration

Software Configuration

Software Installation

Software Upgrade / Migration

Systems Integration

Linux / Unix

Microsoft Windows

Patch Management

Performance Tuning

Root Cause Analysis

Security

Networking

Desired Qualifications

Fluency in a language other than English (ideally Japanese), while not mandatory, would be useful

A consulting background, while not mandatory, would be usefulRimini Street Inc. is an affirmative action-equal opportunity employer and complies with all applicable Federal, State, and Local Laws regarding recruitment and hiring.Qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable Federal, State, or Local laws. Rimini Street Inc. offers a comprehensive compensation and benefits package to employees.Compensation is based on role, location, and level of applicable experience. Rimini’s target pay for each position is available upon request during the applicant’s Interview process.We are looking for talented, passionate people to help us build our future atOur work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs :

Company + We dream big and innovate boldly.

Colleagues + We work with extraordinary people who create a culture of mutual respect and collaboration.

Clients + We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.

Community + We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating

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Support Engineer • Batu Kawan, Penang, Malaysia

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