Executive, Group Project Management Office (Aftersales & CARSOME Certified Lab)

About you

As part of the Leadership team, you will take responsibility for one of Malaysia's largest automotive region commercial teams. In this role, you will work directly with the Sr. Manager, Group PMO (Aftersales & CCL) to achieve CARSOME’s vision, mission, and strategic goals which plays a critical role in the success of the brand. You will also be working closely with counterparts to optimize and implement processes; leading cross-functional initiatives along with regional and local teams to improve the inventory end-to-end process.

Your Day-to-Day

• Business owner for CCL & Aftersales system, including initiating Business Requirement Document (BRD), lead UAT, system implementation, etc.
• Liaison with all country CCL & Aftersales on process Key Performance Indicators , operational efficiencies and compliance with CARSOME policies, procedures, and regulations.
• Establish, improve, optimize and update CARSOME Certified Lab & CARSOME Aftersales SOP and ensure process advocacy.
• Define CCL & Aftersales process issues, measure current process performance, analyze root cause defects and develop targeted process improvement opportunities that will lead to cost and productivity improvement.
• Champion project management with timely and regular status reporting to management and project stakeholders.
• Data analysis to support decision-making and the development of improved methods, processes and systems.
• Monitor all country CCL & Aftersales regionally to manage performance and avoid operational inefficiencies.
• Performs other responsibilities and duties periodically assigned by supervisor to meet operational and / or other requirements.

Your Know-How

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