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Customer Service Team Lead
Talent RecruitKuala Lumpur, Malaysia10 days ago
Job type
- Quick Apply
Job descriptionMinimum 2 years in leadership role , preferably in Customer Service or BPO Call Center environment Proficient in both verbal and written English and Malay Competent in computer operations with solid knowledge of Microsoft Office (Word, Excel, PowerPoint, etc.) and a typing speed above 45 words per minute. Flexible to work in 24 / 7 environment with various shifts (morning, day, afternoon, and night), including weekends and public holidays.
We are seeking Customer Service Team Lead with professional proficiency in English, based in Kuala Lumpur.
Key Responsibilities :
- Supervise the escalation teams (around 10 head counts in a team) daily functions, ensuring punctuality and compliance with organizational standards.
- Handle critical customer issues involving bookings, cancellations, and refunds, delivering timely and considerate resolutions.
- Guide and support team members through regular coaching to help them achieve and surpass performance targets.
- Facilitate training on new procedures and reinforce consistent practices to uphold service quality.
Requirements :
Qualified and interested candidates may apply online or email your updated resume to sia@talentrecruit.com.my. Only shortlisted candidates will be notified.
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Customer Service • Kuala Lumpur, Malaysia
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