Customer Service Team Lead
Talent RecruitKuala Lumpur, Malaysia30+ days ago
Job descriptionMinimum 2 years in leadership role , preferably in Customer Service or BPO Call Center environment Proficient in both verbal and written English and Malay Competent in computer operations with solid knowledge of Microsoft Office (Word, Excel, PowerPoint, etc.) and a typing speed above 45 words per minute. Flexible to work in 24 / 7 environment with various shifts (morning, day, afternoon, and night), including weekends and public holidays.
We are seeking Customer Service Team Lead with professional proficiency in English, based in Kuala Lumpur.
Key Responsibilities :
- Supervise the escalation teams (around 10 head counts in a team) daily functions, ensuring punctuality and compliance with organizational standards.
- Handle critical customer issues involving bookings, cancellations, and refunds, delivering timely and considerate resolutions.
- Guide and support team members through regular coaching to help them achieve and surpass performance targets.
- Facilitate training on new procedures and reinforce consistent practices to uphold service quality.
Requirements :
Qualified and interested candidates may apply online or email your updated resume to sia@talentrecruit.com.my. Only shortlisted candidates will be notified.
Create a job alert for this search
Customer Service • Kuala Lumpur, Malaysia
Related jobs
What You Will Deliver Deliver high quality customer service standards through timely and effective resolution of customer feedback.
Improve and innovate customer service procedures, policies, and st...Show moreLast updated: 30+ days ago
Team Lead, Customer Service
GoGoXKuala Lumpur, Kuala Lumpur, MYQuick Apply
- Promoted
Team Lead
ConcentrixKuala Lumpur, Kuala Lumpur, Malaysia Concentrix Federal Territory of Kuala Lumpur, Malaysia.Concentrix, Corporation (Nasdaq : CNXC) is a leading global provider of customer experience (CX) solutions and technology, improving business p...Show moreLast updated: 5 days ago
- Promoted
Customer Service Lead
Prism+Kuala Lumpur, Kuala Lumpur, Malaysia We are seeking a full-time Customer Service Lead based in Malaysia who will be the heart and soul of PRISM+ to our customers.
Being in a high-growth electronics company, we are looking for a candida...Show moreLast updated: 30+ days ago
- Promoted
Team Lead, Customer Service
OKXhasKuala Lumpur, Kuala Lumpur, Malaysia At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.OKX is a leading crypto exchange, and the developer of OKX Wallet, giving mill...Show moreLast updated: 30+ days ago
- Promoted
Sales Team Lead
CartrackKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia We’re a world-leading smart mobility SaaS tech company with almost 2,000,000 active users.Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Team Lead
Talent RecruitKuala Lumpur, Kuala Lumpur, Malaysia English, based in Kuala Lumpur.Supervise the escalation teams (around 10 headcounts) daily functions, ensuring punctuality and compliance with organizational standards.
Handle critical customer issu...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Team Lead - KL
TeleperformancePetaling Jaya, Selangor, Malaysia Significant experience in a complex fast paced environment.Minimum 2 years of prior relevant people management experience.
Strategic thinker with strong analytical and creative problem-solving skill...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Team Lead
Manpower MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia Recruitment Consultant l @Manpower Group Malaysia l Local Language Team.Earliest Shift is 7am, Latest shift will end at 11pm).
As a Customer Service Team Lead, you will be responsible for guiding an...Show moreLast updated: 9 days ago
- Promoted
Team Lead, Customer Service
Invoker LabsKuala Lumpur, Kuala Lumpur, Malaysia At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.OKX is a leading crypto exchange, and the developer of OKX Wallet, giving mill...Show moreLast updated: 30+ days ago
- Promoted
Customer Service / Helpdesk Team Lead (SSC)
AverisKuala Lumpur, Kuala Lumpur, Malaysia Customer Service / Helpdesk Team Lead (SSC).Established in 2006, Averis is recognised as a multinational Global Business Services and Solutions provider that specialises in Finance & Accounting, Hu...Show moreLast updated: 14 days ago
- Promoted
Customer Policy Servicing, Team Lead
Zurich Cover-MoreKuala Lumpur, Kuala Lumpur, Malaysia Customer Policy Servicing, Team Lead.Job Type : Permanent - Full Time.Job Category : Call Centre and Customer Service.You will lead and elevate a high-performing Customer Policy Servicing team, ensur...Show moreLast updated: 19 days ago
- Promoted
Customer Care Team Lead (MY)
StoreHubKuala Lumpur, Kuala Lumpur, Malaysia Are you driven, results-oriented and a team player?.With 17,000+ customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail & restaurant busines...Show moreLast updated: 7 days ago
- Promoted
Customer Care Team Lead (MY)
StoreHub Sdn Bhd, OneStoreHub Pte LtdKuala Lumpur, Kuala Lumpur, Malaysia Are you driven, results-oriented and a team player?.With 17,000+ customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail & restaurant busines...Show moreLast updated: 5 days ago
- Promoted
Customer Service Team Lead
HytechKuala Lumpur, Kuala Lumpur, Malaysia Hytech Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Get AI-powered advice on this job and more exclusive features.
Lead and motivate a team of customer service representatives to achiev...Show moreLast updated: 30+ days ago
- Promoted
Team Lead, Customer Service
GoGoVanKuala Lumpur, Kuala Lumpur, Malaysia Deliver high quality customer service standards through timely and effective resolution of customer feedback.Improve and innovate customer service procedures, policies, and standards in line with t...Show moreLast updated: 30+ days ago
- Promoted
Team Lead, Customer Service
OKXKuala Lumpur, Kuala Lumpur, Malaysia OKX Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Join or sign in to find your next job.Get AI-powered advice on this job and more exclusive features.
At OKX, we believe that the future ...Show moreLast updated: 30+ days ago
- Promoted
Team Lead, Customer Due Diligence
OKXKuala Lumpur, Kuala Lumpur, Malaysia OKX Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Team Lead, Customer Due Diligence.The CDD Team Lead is responsible for reviewing customer KYC cases identified through onboarding syste...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Team Lead - KL
Teleperformance USAPetaling Jaya, Selangor, Malaysia Provide mentorship, guidance and career development to members of your team.Lead a high-performing team through an exciting transition to build problem solving,.
Team management responsibilities for...Show moreLast updated: 30+ days ago