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logistic customer service

logistic customer service

Private AdvertiserPulau Pinang, Pulau Pinang, Malaysia
1 day ago
Job description

Based In PENANG. (5Days Work / Week)

Preferably with experience in forwarding field and computer literate. Able to work independently with less supervision. Good communication skills & able to perform ad-hoc task. Fresh graduate are encouraged to apply.

Responsibilities : -

  • Provide exceptional customer service and support to clients, including responding to inquiries and resolving complaints.
  • Liaise with warehouse, vendors and overseas / East Malaysia agent for shipment update and movement
  • Handle documents & in charge of billing whenever assigned by HOD
  • Applicant must be willing to work extra hour and under work stress
  • Provide quotation / shipment schedule to customers as requested.
  • Monitor shipment status and notify customers of all detail shipment updates, for both export and import.
  • Timely preparation of all required documentation during shipment arrangement.
  • Develop and implement customer service policies and procedures to improve efficiency and customer satisfaction.
  • Monitor and analyse customer feedback to improve the customer experience.
  • Manage and coordinate with suppliers to ensure they are providing quality and stable services.
  • Collaborate with internal teams to fulfill customer expectations.
  • Willing to accept any task assigned by management from time to time

REQUIREMENTS :

  • Minimum 2-3 years in Freight Forwarding / Nvocc industry
  • Required language(s) : Mandarin, English. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
  • Both Import and Export Ocean Freight experience will be an advantage.
  • Ability to work in a fast-paced and deadline-driven environment, with minimum supervision.
  • Good personality, good working attitude and behaviour.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Exceptional customer service and follow up skills.
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    Customer Service • Pulau Pinang, Pulau Pinang, Malaysia