This job offer is not available in your country.
Front Office Receptionist
Millennia VillageSeremban, Negeri Sembilan, Malaysia16 hours ago
Job descriptionMinimum SPM / Diploma in Hospitality, Tourism, or related field. Previous experience in front desk or customer service preferred. Excellent communication and interpersonal skills. Proficient in Microsoft Office and hotel PMS (e.g., Opera, Ezee, or similar). Good command of English (and Bahasa Malaysia); additional languages are an advantage. Pleasant personality with a professional appearance. Ability to multitask and work under pressure. Willing to work shifts, weekends, and public holidays.
Key Responsibilities
- Greet and welcome guests upon arrival in a friendly and professional manner.
- Handle guest check-ins and check-outs efficiently using the Property Management System (PMS).
- Answer and direct phone calls, emails, and inquiries promptly and courteously.
- Provide accurate information about hotel services, facilities, and local attractions.
- Handle guest requests, complaints, and feedback professionally, ensuring prompt resolution.
- Coordinate with Housekeeping, Maintenance, and other departments to ensure smooth guest service.
- Manage reservations, room assignments, and billing processes accurately.
- Maintain guest records and ensure confidentiality of personal information.
- Handle cash and credit transactions following standard operating procedures.
- Ensure the reception area is neat, tidy, and presentable at all times.
- Support other front office operations such as preparing reports, keys, and guest correspondence.
Requirements
Seniority Level
Not Applicable
Employment Type
Full-time
Industries
Housing and Community Development
#J-18808-Ljbffr
Create a job alert for this search
Receptionist • Seremban, Negeri Sembilan, Malaysia