Front Office Receptionist

Key Responsibilities

• Greet and welcome guests upon arrival in a friendly and professional manner.
• Handle guest check-ins and check-outs efficiently using the Property Management System (PMS).
• Answer and direct phone calls, emails, and inquiries promptly and courteously.
• Provide accurate information about hotel services, facilities, and local attractions.
• Handle guest requests, complaints, and feedback professionally, ensuring prompt resolution.
• Coordinate with Housekeeping, Maintenance, and other departments to ensure smooth guest service.
• Manage reservations, room assignments, and billing processes accurately.
• Maintain guest records and ensure confidentiality of personal information.
• Handle cash and credit transactions following standard operating procedures.
• Ensure the reception area is neat, tidy, and presentable at all times.
• Support other front office operations such as preparing reports, keys, and guest correspondence.

Requirements

Tahap senioriti

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