IT Support Specialist

Overview

Join to apply for the IT Support Specialist role at Comet , located in Penang, within the Group Functions area. We develop and produce innovative high-tech components and systems based on X-ray and radio-frequency technology, contributing to safer, more efficient, and more sustainable production, mobility, and communication. In Group Functions, we support the market-oriented divisions with central services, collaborating with customers and maintaining high quality standards.

What You Will Do

• Respond to customer inquiries via email, chat, or ticketing systems in a timely and professional manner.
• Provide first-level technical support and helpdesk assistance for hardware, software, and network issues.
• Log, track, and manage helpdesk tickets, ensuring accurate documentation and timely resolution. Assist users with password resets, software installations, account setup, and system access.
• Monitor system performance and notify IT or engineering teams of any irregularities or outages.
• Identify recurring helpdesk issues and work with IT or product teams to implement permanent fixes.

What You Bring

Take a Step Further With Us

Why join us?

We are curious about you and look forward to receiving your complete online application. For this vacancy, we only consider direct applications; submissions from recruitment agencies will not be considered.

Comet Technologies Malaysia Sdn Bhd

PMT 761 Persiaran Cassia Selatan 3

Taman Perindustrian Batu Kawan

14110 Bandar Cassia

Penang, Malaysia

comet.tech / careers

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