Assistant Service Manager - Outdoor (BW)

We are looking for a motivated, dynamic Assistant Service Manager to join our team based in BW. Your responsibilities will be to manage and control the Service Department in a consistent manner to fulfil the Branch's contractual obligations while operating within the confines of the service budget.

To help to achieve this, we will provide you with a competitive base salary, subsidized transport allowance, subsidized mobile phone, laptop and career opportunities. You will also be given full product training, with hands on assistance from the Branch Operations Manager and the Service Team.

In This Role You Will Be Responsible For

• Driving sales revenue by hunting new business opportunities via leads and enquiries
• Identify customer needs and analyse their needs for upsell and cross sell opportunities
• Service
• To ensure entire service team completes all monthly services. State of service completion of 100%
• To maintain accurate records of all service vehicles in the branch in relation to :
• To manage & control the Branch's fleet of service vehicles in a cost effective manner, and without compromising on safety
• Ensure all new businesses and installations are completed within 5 working days from the date of service agreement / job confirmation
• Ensure each service team is route-ridden once every 3 months
• Plans, organizes and prioritizes workload effectively.
• To ensure a general compliance of work procedures in all hygiene services undertaken in the area to the guidelines stated in the company's manuals and instructions
• Renewal of road tax and Puspakom inspections
• Maintenance of service vehicles
• Repair costs
• Fuel usage
• Driver logs
• Service tools and safety equipment register
• Stocks
• To monitor proper stock issuance and returns on weekly basis for all service teams
• To ensure that the service equipment, drills, service tools and safety equipment used is appropriate and in good condition and sufficient quantity to support the branch service obligations
• To attend monthly stock take and regular vehicle stock audit
• To conduct monthly service & warehouse meeting
• Supports in ensuring the store in the branch is being managed and controlled efficiently (inclusive of used EFR)
• Administration
• Ensure that all required stock return, reports and e-claims to the Head Office are prepared accurately, and dispatched promptly
• To conduct formal weekly and monthly meetings with supervisors and technicians. Monthly meeting minutes are required for all meetings
• To provide the Branch Operations Manager with status reports on a weekly basis covering :
• State of Service c. Customer Issues
• Supervisors' issues d. Other issues
• Staff Recruitment, Welfare & Development
• Recruit (subject to prior approval from the Branch Manager / Branch Operations Manager) for new Service Technicians / Service Lady
• Induct, train and manage service staff effectively
• Maintain a high level of morale amongst service staff
• Ensure that all staff has full understanding of the Company's objectives and policies

Quality Assurance & Training

Responsibilities

The Service Manager is responsible for implementing the arrangements detailed in the health and safety management system and the safe systems of work. Specifically the Service Manager will :

Other Duties

Requirements

The ideal candidate will possess :

Highly Desirable

Benefits

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Rentokil Initial (M) Sdn Bhd

Plot 23 (Building 1), Jalan Jelawat, 13700 Seberang Jaya, Pulau Pinang.

(near Sunway Carnival Mall) #J-18808-Ljbffr