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Pekerjaan di Ara damansara, selangor, my

Kemas kini terakhir: 12 hari yang lalu
Head of Sales Gallery Journey & Experience

Head of Sales Gallery Journey & Experience

Sime Darby Property BerhadAra Damansara, Selangor, MY
Quick Apply
To elevate SDP’s gallery & experience as the best-in-class amongst key retail players.To develop superior customer journey relevant to gallery locations and segment requirements, ensuring all v...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Product Data Analyst

Product Data Analyst

FrieslandCampinaPetaling Jaya, Malaysia
Bachelor’s or Master’s degree in mathematics, information management, statistics, or a related field.B2C analytics or consumer insights. Excellent communication skills and the ability to work collab...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Senior Product Manager

Senior Product Manager

Johnson ControlsPetaling Jaya, Selangor, Malaysia
BAS APAC What you will do Imagine a career that perpetually stretches your capabilities.From managing many of the world’s most iconic buildings to making products that help save lives, the breadth ...Tunjukkan lagiKemas kini terakhir: 23 hari yang lalu
Head, Product & CKD Operations

Head, Product & CKD Operations

Hastings DeeringMalaysia | Selangor | HSDM Ara Damansara (B200)
To consolidate market and forecasted data in managing the CKD planning, shipping and storage at port or warehouse.To liaise with Inokom to establish the production plan as per market demand or stoc...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Technical Field Support Engineer

Technical Field Support Engineer

KONEPetaling Jaya
Provide remote technical support to maintenance technicians, identifying root causes and corrective solutions.Assist with spare part identification and proximity stock definition for new installati...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Sales & Application Engineer

Sales & Application Engineer

Schneider ElectricPetaling Jaya, Malaysia
In Schneider Electric, everything we do is geared towards advancing progress and sustainability for all—our colleagues, customers, partners, and the communities and societies we serve.Whether it's ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Specialist : Service Offer Management

Specialist : Service Offer Management

NTT DATAPetaling Jaya, Selangor Darul Ehsan, Selangor, Malaysia
Join a company that is pushing the boundaries of what is possible.We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.Our wo...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Data Security Specialist

Data Security Specialist

Winbuz Trading Sdn BhdPetaling Jaya, Selangor, Malaysia
Candidate must possess at least a Professional Certificate, Advanced / Higher / Graduate Diploma, Degree, Advanced Degree. Have Account knowledge is a plus.Fresh graduate are welcome to apply.Fluent...Tunjukkan lagiKemas kini terakhir: 13 hari yang lalu
Transition Manager

Transition Manager

LenovoPetaling Jaya, Selangor, Malaysia
Leading transition activities from contract signing to service delivery;.Work with internal, client and supplier subject matter experts to identify and prioritize risks, assumptions actions, issues...Tunjukkan lagiKemas kini terakhir: 12 hari yang lalu
Demand Manager

Demand Manager

AbbottPetaling Jaya, Selangor, Malaysia
Coordinate ANI S&OP Process / Demand Review.Prepare S&OP / Demand Review agenda, package and minutes.Consolidate Affiliate Demand Statements. Highlight and investigate exceptions (abnormal demand, s...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Senior Pharmacovigilance Associate

Senior Pharmacovigilance Associate

SanofiPetaling Jaya
The Patient Safety & Pharmacovigilance (PSPV) aspiration is to be a cutting-age safety group, to enable us to optimize the benefit-risk of our therapies, so we can best serve our patients and consu...Tunjukkan lagiKemas kini terakhir: 12 hari yang lalu
Mandarin Customer Support (Banking Industry)

Mandarin Customer Support (Banking Industry)

Agensi Pekerjaan JobScoper Sdn BhdPetaling Jaya, Selangor, Malaysia
Bachelor's Degree, Diploma Graduate.English & Mandarin (Able to speak, write and read).Must willing relocate in Petaling Jaya Area. Willing work in Rotational Shift.Customer Support & Service : Provi...Tunjukkan lagiKemas kini terakhir: 12 hari yang lalu
Influencer Affiliates Executive

Influencer Affiliates Executive

Sports DirectPetaling Jaya, Selangor, Malaysia
Influencer Affiliates Executive.Manage and optimize the affiliate program, including recruiting and supporting new brand ambassadors. Provide affiliates with best practices, guidelines, and tools to...Tunjukkan lagiKemas kini terakhir: 20 hari yang lalu
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Customer Service Executive

Customer Service Executive

Ellwood ConsultingAra Damansara, Selangor, Malaysia
Excellent English & Mandarin verbal communication skills.Candidate must possess at least a SPM.Required language(s) : English & Mandarin to effectively communicate with Mandarin-speaking cli...Tunjukkan lagiKemas kini terakhir: 28 hari yang lalu
3.4U Report Coordinator

3.4U Report Coordinator

SubNet Services LtdVietnam waters
Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
HR Manager

HR Manager

9R Leisure Sdn BhdPetaling Jaya, Selangor, Malaysia
Bachelor's Degree / Diploma in Human Resources, Business Administration, or a related field.Proficiency both written and verbal in Mandarin, English and Bahasa Malaysia is a must.Proven experience as...Tunjukkan lagiKemas kini terakhir: 23 hari yang lalu
System Engineer / Support Engineer (Business Communications Service Department)

System Engineer / Support Engineer (Business Communications Service Department)

O'Connor's Engineering Sdn. Bhd.Petaling Jaya Selangor, Malaysia
System Engineer / Support Engineer (Business Communication Service Department).To provide technical support to Service Department in servicing and maintenance services. Perform post-sales project im...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
16. Barista Trainer (L&D Trainer – Barista)

16. Barista Trainer (L&D Trainer – Barista)

Secret RecipePetaling Jaya, Selangor
Skillful with coffee machine and its calibration.Establishing new beverage recipes.Establish and record approved standard processes and procedures (SOP) for new and current beverages.Responsible to...Tunjukkan lagiKemas kini terakhir: 23 hari yang lalu
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Head of Sales Gallery Journey & Experience

Head of Sales Gallery Journey & Experience

Sime Darby Property BerhadAra Damansara, Selangor, MY
30+ hari lalu
Jenis pekerjaan
  • Quick Apply
Penerangan pekerjaan

Requirements

Job Purpose

The Goal :

  • To elevate SDP’s gallery & experience as the best-in-class amongst key retail players
  • Customer Experience Focus : To develop superior customer journey relevant to gallery locations and segment requirements, ensuring all visitors have a positive experience at the gallery, while driving sales experience and achieving business objective
  • Sales Team Improvement :  Highlighting the need for strong skills via managing, motivating, and developing a dynamic sales team. To provide continuous feedback on sales execution (customer interaction, sales team behavior, campaign execution, etc)
  • Operational Excellence :  Ensuring the gallery operates efficiently and complies with company standards. Ensure flawless execution, and compliance and good governance of Standard-Operating-Procedures (SOPs)
  • Professional Competency : Planning and developing of training requirements (competency, soft-skills, grooming)

Job Responsibilities

1.   Gallery :

Plan and conduct regular gallery activities to assess customer experience through in-person observations, interacting with staff and customers, and evaluating store environment. Ensure the gallery environment is welcoming, visually appealing, and aligned with the company’s brand identity and experience

2.   Data Collection :

Utilize standardized checklists to gather data on feedback - store cleanliness, product placement, staff knowledge, pricing accuracy, promotional displays, and customer journeys, customer interactions

3.   Compliance and Governance Assessment :

Verify adherence to company brand standards, operational procedures, and visual merchandising guidelines

4.   Report Generation :

Compile detailed audit reports with findings, observations, and actionable recommendations to improve customer experience and operational efficiency

5.   Trend Analysis :

Identify patterns and trends across multiple store audits to pinpoint areas of concern and opportunities for improvement. Also study competitors’ approach in store setup for improvement.

6.   Communication :

Collaborate with store management and regional teams to share audit results, discuss corrective actions, and provide ongoing support

7.   Training Programs

Identify gaps and opportunities to improve the team’s competency for role and customer experiences. Find, develop and implement training programs focused on customer experience, sales techniques, and soft skills

8.   Optimizing In-Gallery Customer Experience :

  • Managing and Drive strong Customer Net Promoter Score (NPS) by ensuring a consistent and engaging customer buying journey. Measure customer satisfaction through ad-hoc surveys and feedback mechanisms.
  • Consistent customer buying journey, and engagement between Sales Consultant and Purchaser (Measurement – Ad Hoc Customer Survey
  • Ensure Galleries are compliant and consistent with Brand positioning, uniform look and feel.
  • Identifying Customer Pain Points.  Gathering data points on key customer concerns, reporting and addressing it through shared collaboration with key personnel.
  • Source training program and lead its implementation across all Galleries and Sales Personnel
  • Education / Professional Qualification & Professional Experience

  • Bachelor or Degree or an equivalent
  • Minimum 25 years in sales or related experience
  • Understands the dynamic of sales people, retail environment, sales operations
  • Led big teams, worked with multiple stakeholders and managing outcomes and results
  • Management experience
  • Able to command the respect of team members, drive transformation and changes
  • Highly self motivated and driven
  • Dynamic individual, goal getter