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Pekerjaan di Malaysia

Kemas kini terakhir: 6 hari yang lalu
Customer Care Specialist (Bilingual Speaker)

Customer Care Specialist (Bilingual Speaker)

Brandt International Sdn Bhd - Plaza 33 BranchMY
As a Customer Care Specialist, you will play a central role in managing inquiries and resolving issues for both customers and partners across multiple communication channels, including voice calls,...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Subaru Technician

Subaru Technician

Gillman Companies000 per year
Service Technician – Automotive.Skilled technicians are in high demand.So to keep a good service tech, you have to treat them right. Here, you’ll work alongside some of the best in the business.You’...Tunjukkan lagiKemas kini terakhir: 19 hari yang lalu
F&B and Event Service Expert

F&B and Event Service Expert

Marriott InternationalMalaysia
POSITION SUMMARY – F&B and Event Service Expert.Our jobs aren’t just about putting food on the table or serving guests during a banquet or event. Instead, we want to build an experience that is memo...Tunjukkan lagiKemas kini terakhir: 8 hari yang lalu
Account Management Executive (Fashion)

Account Management Executive (Fashion)

ZaloraMalaysia
We are looking for an Account Management Executive based in Kuala Lumpur, Malaysia to develop the ZALORA’s Fashion category. The primary focus in this role is to drive the growth of the assigned bra...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Executive, Finance

Executive, Finance

PUMA Sports Goods Sdn Bhd (Reg No. 200701008334 (766336-V))PUMA Malaysia
The focus of the role is support on daily financial / accounting operations to ensure production of accurate and reliable accounting records for both external and internal reporting purposes.Provide...Tunjukkan lagiKemas kini terakhir: 24 hari yang lalu
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Year 5 Primary Teacher - International School in Malaysia - August 2025 Start

Year 5 Primary Teacher - International School in Malaysia - August 2025 Start

ASQ INTERNATIONALMY
We are seeking a passionate and experienced.The successful candidate will be responsible for delivering a high-quality, inquiry-based curriculum and nurturing the holistic development of students i...Tunjukkan lagiKemas kini terakhir: 10 hari yang lalu
Product Development Executive

Product Development Executive

Kian GroupMalaysia
With a commitment to transforming spaces, POET Living Sdn Bhd which is under Kian Group umbrella has established itself as a leader in the furniture and interior design industry.Leveraging years of...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Mandarin OPI / VRI Interpretation Vacancy

Mandarin OPI / VRI Interpretation Vacancy

Kalammalaysia, 14, my
Quick Apply
If you are passionate about different languages and interpretation, we need you!.We are looking for professional remote interpreters who want to join an international company and be a great help to...Tunjukkan lagiKemas kini terakhir: 10 hari yang lalu
Digital Marketing Consultant

Digital Marketing Consultant

TDCXMalaysia
Attractive remuneration, great perks, and performance incentives.Comprehensive medical, insurance, or social security coverage . Engaging activities and recognition programs .Strong learning and dev...Tunjukkan lagiKemas kini terakhir: 15 hari yang lalu
HR Internship

HR Internship

Ajinomoto (Malaysia) BhdMY
Candidate should study in Diploma / Advanced Diploma, Bachelor Degree or equivalent in Human Resource Management,Business Studies / Administration / Management. Preferably specializing in Human Reso...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Collection Agent

Collection Agent

SK MAGIC RETAILS MALAYSIA SDN BHDMY
Candidate should possess a Primary / Secondary School, Professional Certificates, Diploma / Advanced Diploma or equivalent in All Business Field,Business Studies / Administration / Management.Prefe...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Test Program Manager - Digital

Test Program Manager - Digital

United Overseas BankMalaysia
Test Program Manager - Digital.Posting Date : 4 Jun 2025 Location : .Company : UOB Innovation Hub 2 Sdn.United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 5...Tunjukkan lagiKemas kini terakhir: 19 hari yang lalu
Marketing & Sales Lead

Marketing & Sales Lead

Ably ResourcesMalaysia
I am currently recruiting for a global leading client of mine in Malaysia who are recruiting for a Marketing & Sales Lead to joined their esteemed organisation. This exciting role will be focussing ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Senior Solution Designer (Java / BPM / Oracle)

Senior Solution Designer (Java / BPM / Oracle)

SingtelMalaysia, Malaysia
An empowering career at Singtel begins with a Hello.Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new ini...Tunjukkan lagiKemas kini terakhir: 19 hari yang lalu
Certification Manager - Benchmark(Timber / Structural steels)

Certification Manager - Benchmark(Timber / Structural steels)

BSIMalaysia
Great that you're thinking about a career with BSI!.Certification Manager (Benchmark – Construction Industry).Here at BSI we have a new position for a Certification Manager to join us and manage th...Tunjukkan lagiKemas kini terakhir: 6 hari yang lalu
Freelance Designer [pool]

Freelance Designer [pool]

LewisMalaysia
We are a global marketing agency that has gone from start-up to multi-national in little over two decades.Our success is due to a combination of factors. Talented people delivering award winning cam...Tunjukkan lagiKemas kini terakhir: 20 hari yang lalu
Applications Engineer, Malaysia

Applications Engineer, Malaysia

ExtronMalaysia, Asia
APPLICATIONS ENGINEER, MALAYSIA.Extensive telephone interface providing technical support and training to a large established base of professional AV resellers, installers and trainers.Provide A / V ...Tunjukkan lagiKemas kini terakhir: 19 hari yang lalu
Manager - Branch Operational Risk Management (East Coast)

Manager - Branch Operational Risk Management (East Coast)

Hong Leong BankMalaysia
Manager - Branch Operational Risk Management (East Coast).If you are looking to excel and make a difference, take a closer look at us. Analyze and manage risk management issues by reviewing and embe...Tunjukkan lagiKemas kini terakhir: 20 hari yang lalu
Senior Manager - Legal

Senior Manager - Legal

SMBC GroupMalaysia
Provide legal support and advise on all legal matters on banking products (both conventional and islamic), Bank’s procedures and policies. Review and draft legal documents and commercial contracts f...Tunjukkan lagiKemas kini terakhir: 19 hari yang lalu
Live Host Internship

Live Host Internship

Halo Media Sdn. Bhd.Federal Territories of Malaysia, MY
As a TikTok Live Host Intern, you’ll be the face of our brand—engaging with viewers in real-time and turning interactions into sales! You’ll gain hands-on experience in content creation, live strea...Tunjukkan lagiKemas kini terakhir: 20 hari yang lalu
Tawaran kerja ini tidak tersedia di negara anda.
Customer Care Specialist (Bilingual Speaker)

Customer Care Specialist (Bilingual Speaker)

Brandt International Sdn Bhd - Plaza 33 BranchMY
30+ hari lalu
Penerangan pekerjaan

Job Summary :

As a Customer Care Specialist, you will play a central role in managing inquiries and resolving issues for both customers and partners across multiple communication channels, including voice calls, email, online chat, KYC and case management systems. Reporting to the Customer Service Team Leader, you’ll be responsible for delivering exceptional service and ensuring a positive experience for all users. This role requires strong communication skills, problem-solving abilities, and a proactive approach to managing escalations and service recovery cases, all while meeting key performance metrics and contributing to the team’s success.

Job Description :

1. Serve as the main point of contact for customers and partners, handling inquiries and providing support via voice, email, KYC, and case management systems.

2. Set realistic expectations and resolve issues related to orders, payments, and app-related inquiries to ensure a positive experience.

3. Respond to inquiries on social media platforms, addressing questions about services, promotions, and support options through native channels or CRM tools.

4. Handle escalations, service recovery cases, callbacks and email to ensure timely and satisfactory resolutions.

5. Strive for First Contact Resolution (FCR) according to standard operating procedures; follow up through callbacks, emails, or social media as needed when FCR is not achieved.

6. Monitor and manage escalation queues and backlogs, focusing on areas such as bookings, payments, and account-related inquiries.

7. Update case details accurately in relevant systems, including CRM and internal documentation tools.

8. Meet and exceed Key Performance Indicators (KPIs), such as average handling time, FCR rate, response time, and customer satisfaction score and others.

9. Document case details thoroughly in the Customer Relationship Management (CRM) system.

10. Provide clear and accurate information to customers and external partners as needed.

11. Effectively resolve issues related to order fulfillment, payment disputes, and app functionality.

12. Contribute to refining and improving dispute resolution processes.

13. Communicate professionally and clearly with both users and stakeholders.

14. Support the Team Leader in monitoring real-time performance and take proactive action as necessary.

15. Take on additional responsibilities and support ad-hoc projects as assigned by the Team Leader or Management.

16. Foster strong collaboration with team members to maintain a positive work environment.

17. Participate in ad-hoc projects or campaigns as needed to support business objectives.

18. Perform any other duties as assigned by Management.

Job Requirement :

1. Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.

2. Preferably an Executive with experience in Customer Service or a similar role.

3. Minimum of 1 year of relevant experience in a contact center setting is preferred.

4. Experience managing calls, emails, KYC and chats.

5. Open to both fresh graduates and experienced candidates, with entry level based on prior experience.

6. Strong communication skills across email, face-to-face interactions, and messaging platforms.

7. Proficiency in English and Mandarin, both spoken and written.

8. Strong business writing skills.

9. Proficient typing skills.

10. Excellent logical thinking and problem-solving abilities.

11. Ability to work independently and thrive in a fast-paced environment.

12. Positive attitude, team-oriented, and eager to learn.

13. Quick learner with the ability to adapt to changes.

14. Skilled in multitasking, prioritization, and time management.

15. Demonstrates strong teamwork and collaboration at all times.

16. Willingness to work on a rotating (24 / 7) shift, 5 days a week.