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Pekerjaan di Malaysia

Kemas kini terakhir: 2 hari yang lalu
Customer Care Specialist (Bilingual Speaker)

Customer Care Specialist (Bilingual Speaker)

Brandt International Sdn Bhd - Plaza 33 BranchMY
As a Customer Care Specialist, you will play a central role in managing inquiries and resolving issues for both customers and partners across multiple communication channels, including voice calls,...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Branch Managers

Branch Managers

Konica Minolta Business Solutions (M) Sdn. Bhd.MY
At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we st...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Senior Consultant

Senior Consultant

SKL ActuarialMY
Exciting opportunity to join a global consulting firm to be part of their Data & Analytics team in the KL office.The successful candidate will gain great experience through delivering projects ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Research Director (BHT)

Research Director (BHT)

IpsosMalaysia
Responsible for the actions and activities of the team (with business area Director).Profit and loss responsibility for projects that one is managing and business area. New business generation and e...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
GRAPHIC DESIGNER

GRAPHIC DESIGNER

059 Natura Malaysia (Ola Beleza SDN BHD)Office,Natura Malaysia
We are three purpose led beauty brands, originating from all four corners of the world; Avon, Natura and The Body Shop.We are united by the idea of nurturing beauty and relationships to move toward...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Associate Consultant / Consultant

Associate Consultant / Consultant

Baker Tilly MalaysiaMY
Conduct buy-side and sell-side financial due diligence and valuation engagements.Analyze historical financial statements, assess quality of earnings, working capital, net debt, and other financial ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
RF Engineer

RF Engineer

MGC ConsultingMalaysia
We are seeking a highly skilled and experienced RF Engineer to join our team.The ideal candidate should have a minimum of 5 years of hands-on experience in the field as RF Engineer.The RF Engineer ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Assistant Cum Driver

Assistant Cum Driver

Konica Minolta Business Technologies (Malaysia) Sdn BhdMY
Responsible for driving Company owned vehicles for transporting Managing Directors, Directors, Manager or guests and other travel assignments. Bear full responsibility for any traffic or parkin...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Linux Software Engineer

Linux Software Engineer

HaysMalaysia
Linux Software Engineer in Kuala Lumpur for a Global Gaming Solutions company.This company is an established public listed group with multiple business lines, including a leading role in providing ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Life Support Supervisor

Life Support Supervisor

SubNet Services LtdMalaysia
Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Sales Executive

Sales Executive

KWT Food Industries Sdn BhdFederal Territories of Malaysia, MY
Handle accounts & manage own day-to-day workloads in overall sales operation.To responsible for the sales collection and adhere to credit control. To follow up closely on the potential new business ...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
SEA Administration-Workplace Service (WPS)

SEA Administration-Workplace Service (WPS)

LazadaMalaysia
Department : Administration Location : Malaysia.Space Planning and Management : - Assess and plan the optimal utilization of office space, office relocations and reconfigurations as needed.Maintenance ...Tunjukkan lagiKemas kini terakhir: 19 hari yang lalu
ME Technician I

ME Technician I

Smiths DetectionMalaysia
Our expertise is spread across 5 R&D centers, 21 Global Offices and 7 Manufacturing Sites with 2700 Brilliant Minds globally contributing for over 40 years at the frontline which enables us to deli...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Sous Chef - Indian Cuisine

Sous Chef - Indian Cuisine

Marriott InternationalMalaysia
Accountable for overall success of the daily kitchen operations.Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions.Works to con...Tunjukkan lagiKemas kini terakhir: 9 hari yang lalu
Food & Beverage Executive

Food & Beverage Executive

LBS Bina Group BerhadMY
A customer-oriented person, to ensure that restaurant operations run smoothly.Overseeing the activities of restaurant staff, extend warm greetings to guest upon arrival and usher them to allocated ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Collection Agent

Collection Agent

SK MAGIC RETAILS MALAYSIA SDN BHDMY
Candidate should possess a Primary / Secondary School, Professional Certificates, Diploma / Advanced Diploma or equivalent in All Business Field,Business Studies / Administration / Management.Prefe...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Senior Associate, Advocacy

Senior Associate, Advocacy

MRANTIMY
Advocacy and Stakeholder Engagement : .Develop and implement advocacy strategies to promote 4IR technologies in food security and sustainability initiatives. .Build and maintain relationships with key...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Travel Advisor

Travel Advisor

Holiday Tours & Travel Sdn BhdMY
Proactively Engage the Customer Database : Reach out to potential and existing customers, promoting and recommending products from brands under HTT's portfolio that align with their preference, need...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Head of PCS

Head of PCS

TDCXMalaysia
Attractive remuneration, great perks, and performance incentives.Comprehensive medical, insurance, or social security coverage . Engaging activities and recognition programs .Strong learning and dev...Tunjukkan lagiKemas kini terakhir: 19 hari yang lalu
Senior Process Analyst, Procure to Pay (Thai)

Senior Process Analyst, Procure to Pay (Thai)

ESTÉE LAUDER CompaniesMalaysia
The position reports to the PTP Assistant Manager / Manager.This position supports the vendor services, in the PTP area such as Accounts Payable. Responsible for ensuring all transactional activity i...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Tawaran kerja ini tidak tersedia di negara anda.
Customer Care Specialist (Bilingual Speaker)

Customer Care Specialist (Bilingual Speaker)

Brandt International Sdn Bhd - Plaza 33 BranchMY
30+ hari lalu
Penerangan pekerjaan

Job Summary :

As a Customer Care Specialist, you will play a central role in managing inquiries and resolving issues for both customers and partners across multiple communication channels, including voice calls, email, online chat, KYC and case management systems. Reporting to the Customer Service Team Leader, you’ll be responsible for delivering exceptional service and ensuring a positive experience for all users. This role requires strong communication skills, problem-solving abilities, and a proactive approach to managing escalations and service recovery cases, all while meeting key performance metrics and contributing to the team’s success.

Job Description :

1. Serve as the main point of contact for customers and partners, handling inquiries and providing support via voice, email, KYC, and case management systems.

2. Set realistic expectations and resolve issues related to orders, payments, and app-related inquiries to ensure a positive experience.

3. Respond to inquiries on social media platforms, addressing questions about services, promotions, and support options through native channels or CRM tools.

4. Handle escalations, service recovery cases, callbacks and email to ensure timely and satisfactory resolutions.

5. Strive for First Contact Resolution (FCR) according to standard operating procedures; follow up through callbacks, emails, or social media as needed when FCR is not achieved.

6. Monitor and manage escalation queues and backlogs, focusing on areas such as bookings, payments, and account-related inquiries.

7. Update case details accurately in relevant systems, including CRM and internal documentation tools.

8. Meet and exceed Key Performance Indicators (KPIs), such as average handling time, FCR rate, response time, and customer satisfaction score and others.

9. Document case details thoroughly in the Customer Relationship Management (CRM) system.

10. Provide clear and accurate information to customers and external partners as needed.

11. Effectively resolve issues related to order fulfillment, payment disputes, and app functionality.

12. Contribute to refining and improving dispute resolution processes.

13. Communicate professionally and clearly with both users and stakeholders.

14. Support the Team Leader in monitoring real-time performance and take proactive action as necessary.

15. Take on additional responsibilities and support ad-hoc projects as assigned by the Team Leader or Management.

16. Foster strong collaboration with team members to maintain a positive work environment.

17. Participate in ad-hoc projects or campaigns as needed to support business objectives.

18. Perform any other duties as assigned by Management.

Job Requirement :

1. Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.

2. Preferably an Executive with experience in Customer Service or a similar role.

3. Minimum of 1 year of relevant experience in a contact center setting is preferred.

4. Experience managing calls, emails, KYC and chats.

5. Open to both fresh graduates and experienced candidates, with entry level based on prior experience.

6. Strong communication skills across email, face-to-face interactions, and messaging platforms.

7. Proficiency in English and Mandarin, both spoken and written.

8. Strong business writing skills.

9. Proficient typing skills.

10. Excellent logical thinking and problem-solving abilities.

11. Ability to work independently and thrive in a fast-paced environment.

12. Positive attitude, team-oriented, and eager to learn.

13. Quick learner with the ability to adapt to changes.

14. Skilled in multitasking, prioritization, and time management.

15. Demonstrates strong teamwork and collaboration at all times.

16. Willingness to work on a rotating (24 / 7) shift, 5 days a week.