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Pekerjaan di Malaysia

Kemas kini terakhir: 2 hari yang lalu
Customer Care Specialist (Bilingual Speaker)

Customer Care Specialist (Bilingual Speaker)

Brandt International Sdn Bhd - Plaza 33 BranchMY
As a Customer Care Specialist, you will play a central role in managing inquiries and resolving issues for both customers and partners across multiple communication channels, including voice calls,...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Mandarin OPI / VRI Interpretation Vacancy

Mandarin OPI / VRI Interpretation Vacancy

Kalammalaysia, 14, my
If you are passionate about different languages and interpretation, we need you!.We are looking for professional remote interpreters who want to join an international company and be a great help to...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
Chief Engineer

Chief Engineer

BelmondMalaysia
As a Chief Engineer at Eastern & Oriental Express, a Belmond Train, you will be responsible for overseeing the engineering department, ensuring the successful plan, development, and implementation ...Tunjukkan lagiKemas kini terakhir: 11 hari yang lalu
Research Director (BHT)

Research Director (BHT)

IpsosMalaysia
Responsible for the actions and activities of the team (with business area Director).Profit and loss responsibility for projects that one is managing and business area. New business generation and e...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Project Coordinator

Project Coordinator

Konica Minolta Business Solutions (M) Sdn. Bhd.MY
Candidate should possess a Diploma / Advanced Diploma, Bachelor's Degree or equivalent in Computer Science / Information Technology, Engineering (Computer / Telecommunication), Science & Techno...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Nursery Teacher

Nursery Teacher

Teaching Abroad DirectAsia, Malaysia
Are you seeking a Nursery Teaching job in Malaysia? This international Nursery has Early Years Centres in both London, United Kingdom and Kuala Lumpur, Malaysia. For a August start their Kuala Lumpu...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Lead Principal Active Directory Infra Engineer

Lead Principal Active Directory Infra Engineer

Monroe Consulting GroupMalaysia
Executive recruitment company Monroe Consulting Group Malaysia's Healthcare Division is recruiting on behalf of a renowned vision technology manufacturing company. Our esteemed client is seeking a h...Tunjukkan lagiKemas kini terakhir: 11 hari yang lalu
Structural Engineer

Structural Engineer

ArupMalaysia
Arup’s purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world. As a Structural Engineer, you will provide consulting engineering se...Tunjukkan lagiKemas kini terakhir: 11 hari yang lalu
Head, Digital Partnership & Stakeholder Management

Head, Digital Partnership & Stakeholder Management

MRANTIMY
The Head of Digital Partnerships and Innovation, will play a critical role in driving digital transformation agenda, building strategic relationships, and leveraging emerging technologies to create...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Travel Assistance Coordinator, SEA

Travel Assistance Coordinator, SEA

Cover More GroupMY
Travel Guard is a leading travel insurance provider, serving millions of leisure and business travelers worldwide.Established in 1982 we offer a comprehensive portfolio of travel insurance solution...Tunjukkan lagiKemas kini terakhir: 5 hari yang lalu
Backend Developer

Backend Developer

SnaphuntMalaysia
Join one of the top Artificial Intelligence startups in SE Asia that will revolutionise how we interact with AI.Excellent opportunity to develop your career and grow into a CTO role while working f...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Software Developer

Software Developer

DaifukuMY
Medical Insurance - Outpatient, Inpatient.Career Development Opportunities and exposure to new technologies.Peer-to-Peer Recognition and Rewards Program. At Daifuku Oceania our developers construct ...Tunjukkan lagiKemas kini terakhir: 6 hari yang lalu
Senior Field Engineer & Field Engineer (Transport & Installation)

Senior Field Engineer & Field Engineer (Transport & Installation)

Chronos ConsultingMalaysia
Senior Field Engineer & Field Engineer (Transport & Installation – structure / pipeline).Open to Malaysian, Thai, Indonesian, Singaporean.Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
ME Technician I

ME Technician I

Smiths DetectionMalaysia
Our expertise is spread across 5 R&D centers, 21 Global Offices and 7 Manufacturing Sites with 2700 Brilliant Minds globally contributing for over 40 years at the frontline which enables us to deli...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Sales Executive

Sales Executive

BMY (JB)MY
Build and maintain relationships with new and existing clients to understand their needs.Conduct product presentations to showcase the features of our Company products. Responsible in managing all a...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
HR Internship

HR Internship

Ajinomoto (Malaysia) BhdMY
Candidate should study in Diploma / Advanced Diploma, Bachelor Degree or equivalent in Human Resource Management,Business Studies / Administration / Management. Preferably specializing in Human Reso...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Deputy Editor

Deputy Editor

CPA Australia LtdMalaysia, MY
Deputy Editor – International based in Malaysia, you will be responsible for : .Content ideation for INTHEBLACK (digital magazine, website and podcast). Commissioning and repurposing content for socia...Tunjukkan lagiKemas kini terakhir: 12 hari yang lalu
Freelance Designer [pool]

Freelance Designer [pool]

LewisMalaysia
We are a global marketing agency that has gone from start-up to multi-national in little over two decades.Our success is due to a combination of factors. Talented people delivering award winning cam...Tunjukkan lagiKemas kini terakhir: 11 hari yang lalu
Manager - Branch Operational Risk Management (East Coast)

Manager - Branch Operational Risk Management (East Coast)

Hong Leong BankMalaysia
Manager - Branch Operational Risk Management (East Coast).If you are looking to excel and make a difference, take a closer look at us. Analyze and manage risk management issues by reviewing and embe...Tunjukkan lagiKemas kini terakhir: 11 hari yang lalu
Live Host Internship

Live Host Internship

Halo Media Sdn. Bhd.Federal Territories of Malaysia, MY
As a TikTok Live Host Intern, you’ll be the face of our brand—engaging with viewers in real-time and turning interactions into sales! You’ll gain hands-on experience in content creation, live strea...Tunjukkan lagiKemas kini terakhir: 12 hari yang lalu
Tawaran kerja ini tidak tersedia di negara anda.
Customer Care Specialist (Bilingual Speaker)

Customer Care Specialist (Bilingual Speaker)

Brandt International Sdn Bhd - Plaza 33 BranchMY
30+ hari lalu
Penerangan pekerjaan

Job Summary :

As a Customer Care Specialist, you will play a central role in managing inquiries and resolving issues for both customers and partners across multiple communication channels, including voice calls, email, online chat, KYC and case management systems. Reporting to the Customer Service Team Leader, you’ll be responsible for delivering exceptional service and ensuring a positive experience for all users. This role requires strong communication skills, problem-solving abilities, and a proactive approach to managing escalations and service recovery cases, all while meeting key performance metrics and contributing to the team’s success.

Job Description :

1. Serve as the main point of contact for customers and partners, handling inquiries and providing support via voice, email, KYC, and case management systems.

2. Set realistic expectations and resolve issues related to orders, payments, and app-related inquiries to ensure a positive experience.

3. Respond to inquiries on social media platforms, addressing questions about services, promotions, and support options through native channels or CRM tools.

4. Handle escalations, service recovery cases, callbacks and email to ensure timely and satisfactory resolutions.

5. Strive for First Contact Resolution (FCR) according to standard operating procedures; follow up through callbacks, emails, or social media as needed when FCR is not achieved.

6. Monitor and manage escalation queues and backlogs, focusing on areas such as bookings, payments, and account-related inquiries.

7. Update case details accurately in relevant systems, including CRM and internal documentation tools.

8. Meet and exceed Key Performance Indicators (KPIs), such as average handling time, FCR rate, response time, and customer satisfaction score and others.

9. Document case details thoroughly in the Customer Relationship Management (CRM) system.

10. Provide clear and accurate information to customers and external partners as needed.

11. Effectively resolve issues related to order fulfillment, payment disputes, and app functionality.

12. Contribute to refining and improving dispute resolution processes.

13. Communicate professionally and clearly with both users and stakeholders.

14. Support the Team Leader in monitoring real-time performance and take proactive action as necessary.

15. Take on additional responsibilities and support ad-hoc projects as assigned by the Team Leader or Management.

16. Foster strong collaboration with team members to maintain a positive work environment.

17. Participate in ad-hoc projects or campaigns as needed to support business objectives.

18. Perform any other duties as assigned by Management.

Job Requirement :

1. Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.

2. Preferably an Executive with experience in Customer Service or a similar role.

3. Minimum of 1 year of relevant experience in a contact center setting is preferred.

4. Experience managing calls, emails, KYC and chats.

5. Open to both fresh graduates and experienced candidates, with entry level based on prior experience.

6. Strong communication skills across email, face-to-face interactions, and messaging platforms.

7. Proficiency in English and Mandarin, both spoken and written.

8. Strong business writing skills.

9. Proficient typing skills.

10. Excellent logical thinking and problem-solving abilities.

11. Ability to work independently and thrive in a fast-paced environment.

12. Positive attitude, team-oriented, and eager to learn.

13. Quick learner with the ability to adapt to changes.

14. Skilled in multitasking, prioritization, and time management.

15. Demonstrates strong teamwork and collaboration at all times.

16. Willingness to work on a rotating (24 / 7) shift, 5 days a week.