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Recovery Assistant (Full Time)

Recovery Assistant (Full Time)

IkeaJohor Bahru, Malaysia
30+ hari lalu
Penerangan pekerjaan

Job description

About the job

Together with the team, you will support the department to fulfil and optimize the recovery operations. You will strive towards making a positive experience for our customers, so they will return and shop with us again over time.

Your assignment

  • Support the handling and administration of returned and transferred products with the objective being to minimize loss and maximize profit.
  • Ensure that internal damages are minimized and the Recovery department supported.
  • Ensure everyone understands and contributes to the process with focus on prevention, revenue and sustainability.
  • Always contribute to environmental, health and safety performance in the store and work towards securing compliance with the group risk manual in the recovery operations areas.
  • Responsible to minimize the financial loss of damaged in the store and try to maximize the
  • financial recovery by repacking and moving goods back to stock or assemble, price and sell goods in the As-Is shop.
  • Assist Exchange & Return in sourcing of replacement part or missing parts.
  • Responsible for re-pack products meant for Back-To-Stock (BTS), assemble products for store themes handle quality claims of quality issues furniture and scrap quality claim furniture following strictly the procedures.
  • Responsible to sell As-Is furniture and serve customers in As-Is shop.
  • Ensure to comply with and follow internal rules, policies and daily operational routines regarding issues like quality, safety in work place.

Qualification

  • Ability to prioritise and organise own work to handle several tasks at the same time
  • Good attention to details.
  • Experience of working in a fast-paced environment.
  • Assertive and able to remain claim and controlled when faced with emotional customers under stressful times.
  • Confident to approach and talk to people.
  • Buat amaran kerja untuk carian ini

    Assistant • Johor Bahru, Malaysia