Recovery Assistant (Full Time)

Job description

About the job

Together with the team, you will support the department to fulfil and optimize the recovery operations. You will strive towards making a positive experience for our customers, so they will return and shop with us again over time.

Your assignment

• Support the handling and administration of returned and transferred products with the objective being to minimize loss and maximize profit.
• Ensure that internal damages are minimized and the Recovery department supported.
• Ensure everyone understands and contributes to the process with focus on prevention, revenue and sustainability.
• Always contribute to environmental, health and safety performance in the store and work towards securing compliance with the group risk manual in the recovery operations areas.
• Responsible to minimize the financial loss of damaged in the store and try to maximize the
• financial recovery by repacking and moving goods back to stock or assemble, price and sell goods in the As-Is shop.
• Assist Exchange & Return in sourcing of replacement part or missing parts.
• Responsible for re-pack products meant for Back-To-Stock (BTS), assemble products for store themes handle quality claims of quality issues furniture and scrap quality claim furniture following strictly the procedures.
• Responsible to sell As-Is furniture and serve customers in As-Is shop.
• Ensure to comply with and follow internal rules, policies and daily operational routines regarding issues like quality, safety in work place.

Qualification