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Performance Specialist (CRM Management & Data Analyst)
SnaphuntKuala Lumpur, Malaysia30+ hari lalu
Penerangan pekerjaanOversee the CRM system, ensuring that leads, clients, and partners are accurately assigned and unassigned to relevant team members in the Business Development Department Develop and implement CRM processes and procedures that align with company objectives and industry best practices Generate regular reports and provide analytics on the performance of the Business Development Department, including lead generation, trading volume generated, conversion rates, and client / partner retention Act as the primary point of contact for CRM system support, troubleshooting, and maintenance, coordinating with IT and other relevant departments as needed Ensure the accuracy and relevance of Tableau reports by regularly updating data, implementing quality control measures, and addressing any discrepancies or inconsistencies Collaborate with the Operations Manager and other stakeholders to establish and maintain performance benchmarks and KPIs for the Business Development Department Provide training and support to team members on the effective use of the CRM system, Backend, Tableau, and other tools necessary for their roles Participate in the development and implementation of continuous improvement initiatives to enhance the overall efficiency and effectiveness of the Business Development Department Stay up-to-date on industry trends and best practices in CRM management, analytics, and business development to ensure the company remains competitive and continues to provide exceptional service to clients / partners Perform any other duties and responsibilities as assigned by the Operations Manager Experience with Tableau, Power BI or other BI systems Experience with Google Workspace or Microsoft Experience with CRM systems Good Math skills Analytical mindset Experience with Business Development Department, pipelines and workflow English and Malay languages
The Offer
- Working for a dynamically growing company
- Challenging but exciting tasks with our own product
- 16 paid vacation days per year, 14 paid sick leave days per year, 11 days Public holidays
- Medical insurance
- Dental expenses reimbursement
- Parking and commuting reimbursement
- Professional education budget
- Language learning budget
- Wellness budget (gym membership, sports gear and related expenses)
The Job
The Profile
The Employer
Our client is a global multifunctional broker that has been shaping the industry since its founding in 2012. With a presence in over 160 countries, Our client is on a mission to create an enticing and transparent trading environment where individuals can unlock their full investment potential.
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