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Customer Service Representative

Customer Service Representative

Techplus Consulting Sdn. Bhd.Kuala Lumpur, Kuala Lumpur, Malaysia
19 jam yang lalu
Penerangan pekerjaan

Requirements

  • Minimum SPM / Diploma qualification
  • Good communication skills in both English and Chinese (spoken & written)
  • Comfortable working in a team-based and shift-based environment (including weekends and public holidays when required)
  • Basic computer skills and ability to learn new systems
  • Prior customer service experience is an advantage but fresh graduates are welcome to apply

Responsibilities

  • Respond promptly to customer inquiries via live chat, email, and phone calls in English and Chinese
  • Provide accurate information and resolve issues effectively
  • Record and update customer interactions in the system
  • Coordinate with relevant teams to resolve customer concerns
  • Follow up with customers to ensure resolution and satisfaction

    • Benefits

  • Annual Leave up to 10 days
  • Medical Leave up to 14 days

    • Additional Benefits

  • Training Provided

    • Skills

    Customer Service Communication Skills Active Listening Problem-Solving IT Support Technical Support

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    Customer Service Representative • Kuala Lumpur, Kuala Lumpur, Malaysia