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Customer Service Mandarin Speaking - Petaling Jaya

Customer Service Mandarin Speaking - Petaling Jaya

EPS ConsultantsPetaling Jaya, Selangor, MY
21 hari lalu
Jenis pekerjaan
  • Quick Apply
Penerangan pekerjaan

tools, tasks and ad hoc requests as operationally required to meet the team performance metrics.

Essential Functions :

  • Provide quick, accurate, and friendly service to customers via phone, email, or chat
  • Meet and exceed customer service metrics such as customer satisfaction, resolution time, and quality assurance
  • Take ownership and responsibility to get tasks and contacts completed on time and follow up with customers as needed
  • Work on multiple tools, tasks and ad hoc requests as operationally required to meet the team performance metrics
  • Represent Client platform and tools to customers, educating them to navigate and self-serve where possible
  • Build lasting relationships with customers, and other team members
  • Be reliable, be on time and come in as scheduled

Critical Skills :

  • Ability to navigate through computer programs and email with ease
  • Excellent interpersonal skills, being capable of empathizing, communicating, and resolving conflicts in an assertive way
  • Understanding scenarios, making decisions, and suggesting appropriate answers / solutions according to available resources
  • Learning and adapting to new technologies and tools quickly
  • Organized and reliable, prioritizing, working well under pressure to meet deadlines
  • Ability to understand and share the feelings of customers and provide them with a positive and supportive experience
  • Adaptable, flexible, approachable, and collaborative towards team goals and interests
  • A sense of humor and positive “make-it-work” attitude
  • Strong work ethic with a “can-do” attitude and ability to create momentum based on goals

    • Requirements

    Educational / Work Experience and Requirements

  • High school diploma or equivalent required.
  • Candidate must be flexible working Onsite.
  • Must have at least six months customer service experience or equivalent
  • Must successfully pass a background check
    • Buat amaran kerja untuk carian ini

    Customer Service Mandarin • Petaling Jaya, Selangor, MY