Customer Service Mandarin Speaking - Petaling Jaya

tools, tasks and ad hoc requests as operationally required to meet the team performance metrics.

Essential Functions :

• Provide quick, accurate, and friendly service to customers via phone, email, or chat
• Meet and exceed customer service metrics such as customer satisfaction, resolution time, and quality assurance
• Take ownership and responsibility to get tasks and contacts completed on time and follow up with customers as needed
• Work on multiple tools, tasks and ad hoc requests as operationally required to meet the team performance metrics
• Represent Client platform and tools to customers, educating them to navigate and self-serve where possible
• Build lasting relationships with customers, and other team members
• Be reliable, be on time and come in as scheduled

Critical Skills :

Requirements

Educational / Work Experience and Requirements