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Sales Operation Manager

Sales Operation Manager

Hong Lea Distributors Sdn BhdSenai, Johor, Malaysia
16 hari lalu
Penerangan pekerjaan

Requirements

  • Diploma / Bachelor's degree in Business Administration, Marketing, or a related field.
  • 4-6 years of experience in FMCG sales or account management, preferably within a distribution environment.
  • Strong communication and negotiation skills.
  • Ability to analyze sales data and identify market trends.
  • Proficient in Microsoft Office (Excel, PowerPoint, Word).
  • Excellent problem-solving abilities.
  • Ability to work in a fast-paced, dynamic environment.
  • Team player with strong interpersonal skills.
  • Fluency in English is required; proficiency in Mandarin is an advantage.

Responsibilities

  • Assist in building and maintaining strong relationships with key principle and local key accounts.
  • Support in the development and implementation of sales strategies and account plans for assigned accounts.
  • Track sales performance and monitor KPIs.
  • Ensure sales targets are met by supporting the execution of promotional and sales plans.
  • Conduct regular visits to key distributor locations and retail points to ensure optimal product placement and visibility.
  • Analyse sales trends, market dynamics, and competitor activities to identify new business opportunities.
  • Provide field coaching to the sales team.
  • Coordinate the execution of promotional activities and marketing campaigns with direct reports (Sales Representatives & Merchandisers)
  • Collaborate with the marketing team / KA team to ensure sales promotions align with overall brand strategy and objectives.
  • Gather and report feedback from distributors and customers regarding product performance and promotional effectiveness.
  • Act as the main contact point for key accounts, ensuring their needs and expectations are met promptly
  • Assist in resolving customer complaints or issues related to products, deliveries, or services.
  • Provide regular sales reports, market insights, and competitor analysis to management.
  • Assist in preparing forecasts and budgets for local accounts.
  • Collaborate with internal teams (e.g., supply chain, finance, marketing) to ensure smooth execution of sales strategies and operations.
  • Coordinate logistics to ensure timely delivery of products to customers
  • Support in resolving local account issues such as product damage or short supply from branches.
  • Ensure branches or distributors maintain sufficient stock levels to avoid lost sales
  • Monitor stock freshness at branches & take lead to clear NES stocks when necessary.
  • Responsible for managing branch P&L performance

    • Benefits

  • Cell phone reimbursement
  • Health insurance
  • Opportunities for promotion
  • Professional development

    • Additional Benefits

  • Annual Leave
  • EPF / SOCSO / PCB
  • Performance Bonus
  • Allowance Provided

    • Skills

    CRM Software Process Improvement Cross-functional Collaboration

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