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Sales Operation Manager
Hong Lea Distributors Sdn BhdSenai, Johor, Malaysia16 days ago
Job descriptionAssist in building and maintaining strong relationships with key principle and local key accounts. Support in the development and implementation of sales strategies and account plans for assigned accounts. Track sales performance and monitor KPIs. Ensure sales targets are met by supporting the execution of promotional and sales plans. Conduct regular visits to key distributor locations and retail points to ensure optimal product placement and visibility. Analyse sales trends, market dynamics, and competitor activities to identify new business opportunities. Provide field coaching to the sales team. Coordinate the execution of promotional activities and marketing campaigns with direct reports (Sales Representatives & Merchandisers) Collaborate with the marketing team / KA team to ensure sales promotions align with overall brand strategy and objectives. Gather and report feedback from distributors and customers regarding product performance and promotional effectiveness. Act as the main contact point for key accounts, ensuring their needs and expectations are met promptly Assist in resolving customer complaints or issues related to products, deliveries, or services. Provide regular sales reports, market insights, and competitor analysis to management. Assist in preparing forecasts and budgets for local accounts. Collaborate with internal teams (e.g., supply chain, finance, marketing) to ensure smooth execution of sales strategies and operations. Coordinate logistics to ensure timely delivery of products to customers Support in resolving local account issues such as product damage or short supply from branches. Ensure branches or distributors maintain sufficient stock levels to avoid lost sales Monitor stock freshness at branches & take lead to clear NES stocks when necessary. Responsible for managing branch P&L performance Cell phone reimbursement Health insurance Opportunities for promotion Professional development Annual Leave EPF / SOCSO / PCB Performance Bonus Allowance Provided
Requirements
- Diploma / Bachelor's degree in Business Administration, Marketing, or a related field.
- 4-6 years of experience in FMCG sales or account management, preferably within a distribution environment.
- Strong communication and negotiation skills.
- Ability to analyze sales data and identify market trends.
- Proficient in Microsoft Office (Excel, PowerPoint, Word).
- Excellent problem-solving abilities.
- Ability to work in a fast-paced, dynamic environment.
- Team player with strong interpersonal skills.
- Fluency in English is required; proficiency in Mandarin is an advantage.
Responsibilities
Benefits
Additional Benefits
Skills
CRM Software Process Improvement Cross-functional Collaboration
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Operation Manager • Senai, Johor, Malaysia
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