Merchant Onboarding Manager (MY)

Are you driven, results-oriented and a team player?

With 17, customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail and restaurant businesses the technology and services they need to succeed.

At StoreHub, we believe that technology is essential for businesses to survive and thrive in today's fast-changing world. We also believe that equal access to technology is a fundamental right. That's why we’re committed to bridging this gap and making technology accessible to all, regardless of their background. By focusing on serving needs, not just profit, we level the playing field for those who have been marginalized. Our customers trust us with the success of their businesses, and we play to win by enabling everyone to build successful businesses.

At StoreHub we model ourselves on a pro-sports team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.

On a team like this, you learn the most, perform your best work, improve the fastest, and feel most fulfilled professionally.

If this is a journey you’d like to embark on, keep reading!

In the Merchant Onboarding Manager  role, you’d be responsible for driving the success of our customers through using the StoreHub platform effectively and maximising on our robust features to guarantee they get the most value.

You don’t need to be an expert or know everything about our industry. But the work is challenging, fast paced, and always on the bleeding edge. So, we’re looking for someone with a curious mind, a strong drive to make things happen, and a passion to keep improving yourself.

What you will do :

• Work with merchants to drive revenue and ensure operational excellence in their business
• Educate merchants on StoreHub features, promotional campaigns, and market insights
• Build long lasting relationships and trust with merchants to understand more about their business and their key success factors
• Negotiate deals with merchants and work with the marketing team to develop matching initiatives to boost revenue
• Manage multiple projects at a time, delivering outcomes according to deadlines, while ensuring excellent quality standards are met
• Be the focal point for merchant inquiries and take ownership of their requests / issues by working with different departments i.e. customer care, onboarding, and product to ensure satisfaction and merchant retention
• Share challenges and ideas openly to ensure that the team is up to date and constantly improving performance

What you'll need to have :

What makes working at StoreHub awesome (and refreshing!) :

CHANGE.  Our core values are super important to us. The more you resonate with them, the more you'll find yourself a good fit.

We do have all the other cool perks too :