Sr. Associate I, Customer Service Support (Japanese Speaker)

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon

POSITION OVERVIEW :

The role is responsible for overseeing the entire lifecycle of contract management. The role scope involves drafting, reviewing, and executing contracts, ensuring compliance with legal and regulatory standards, and maintaining strong relationships with internal and external stakeholders in Alcon Japan market. The role is also monitors contract performance and resolves any issues that arise

KEY RESPONSIBILITIES :

Contract Creation and Administration :

Drafting, reviewing, and executing contracts to ensure they meet company policies and legal requirements

Overseeing contracts from creation to execution and renewal, ensuring meeting all terms and conditions

Ensuring accuracy and clarity in contract terms

Collaboration and Communication :

Collaborate closely with surgical teams, contract group, and legal teams to understand contract needs and requirements

Provide guidance and support to internal stakeholders on contract-related matters

Communicate effectively with stakeholders to ensure smooth contract execution

Compliance and Risk Management

Ensure all contracts adhere to relevant laws, regulations, and organizational policies

Identify and mitigate potential risks associated with contracts

Maintain accurate records of all contracts and related documentation

Documentation and Record Keeping

Maintaining accurate and comprehensive records of all contract-related activities and providing regular reports to stakeholders

Maintaining organized records for easy access and reference

WHAT YOU'LL BRING TO ALCON :

Minimum Diploma in Business Administration, Supply Chain Management, Healthcare Management, or a related field. Certification in contract management is a plus

Minimum 5 years working experience in Customer Service Support and / or Finance and / or Commercial and / or Contract Management

Japanese Language proficiency level N1 or N2

Familiar with Salesforce, DocuSign, Macro and Advance Excel

Proven experience in contract management, preferably in the healthcare or medical equipment industry with good understanding of medical / surgical equipment contract agreement process

Skills and Requirements :

Meticulous : Meticulous in reviewing contract terms and ensure compliance. Customer and Quality requirements focus

Organizational Skills : Ability to manage multiple contracts and deadlines efficiently

Legal Knowledge : Understanding of contract law and regulatory requirements

Critical Thinking Skills : Ability to resolve contract-related issues effectively

Strong Negotiation Skills : Ability to negotiate favorable terms and conditions. Patience when managing tough cases

Interpersonal Skills : Excellent verbal and written communication skills to interact with stakeholders. Excellent collaboration, adaptability to change and ability to assess situation

HOW YOU CAN THRIVE AT ALCON :

Opportunity to work with a leading global medical device company

Collaborate with a diverse and talented team in a supportive work environment

Competitive compensation package and comprehensive benefits

Continuous learning and development opportunities