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Customer Relations Officer (Full TIme)

Customer Relations Officer (Full TIme)

IkeaJohor Bahru, Malaysia
30+ hari lalu
Penerangan pekerjaan

Job description

About the job

To provide a positive and joyful shopping experience for all IKEA visitors and customers by practising fast, efficient and easy buying customer relations' processes.

Your assignment

  • To work professionally and always provide helpful service to all customers at all times within the business unit as assigned.
  • To assist the supervisor in handling customer complaints positively and quickly, within the level of authorisation.
  • Always practice confident and knowledgeable approach in handling customers and make buying process as easy as possible at all times.
  • To optimise the relationship with the customers in order to strive sales growth and sustained long-term profitability for the company.
  • Actively work together with other departments to continuously improve the shopping experience for customers.
  • To support the department action plan as well as goals and targets given.

Qualification

  • Possesses work experience in customer handling.
  • A good team player. Good at quickly building rapport with people from different levels.
  • Emotional resilience and possesses the ability to handle conflict.
  • Independent, able to use and take personal initiatives to make considered decisions.
  • Able to multi-task.
  • Enjoy working in a retail environment.
  • Willing to work on weekends, shift hours, and Public holidays.
  • Buat amaran kerja untuk carian ini

    Customer Officer • Johor Bahru, Malaysia