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Customer Relations Officer (Full TIme)
IkeaJohor Bahru, Malaysia30+ days ago
Job descriptionPossesses work experience in customer handling. A good team player. Good at quickly building rapport with people from different levels. Emotional resilience and possesses the ability to handle conflict. Independent, able to use and take personal initiatives to make considered decisions. Able to multi-task. Enjoy working in a retail environment. Willing to work on weekends, shift hours, and Public holidays.
Job description
About the job
To provide a positive and joyful shopping experience for all IKEA visitors and customers by practising fast, efficient and easy buying customer relations' processes.
Your assignment
- To work professionally and always provide helpful service to all customers at all times within the business unit as assigned.
- To assist the supervisor in handling customer complaints positively and quickly, within the level of authorisation.
- Always practice confident and knowledgeable approach in handling customers and make buying process as easy as possible at all times.
- To optimise the relationship with the customers in order to strive sales growth and sustained long-term profitability for the company.
- Actively work together with other departments to continuously improve the shopping experience for customers.
- To support the department action plan as well as goals and targets given.
Qualification
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Customer Officer • Johor Bahru, Malaysia
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