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Customer Success Specialist - Banking (M) - Mandarin

Customer Success Specialist - Banking (M) - Mandarin

Two95 International Inc.Petaling Jaya, Selangor, MY
30+ hari lalu
Jenis pekerjaan
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Penerangan pekerjaan

Role :

  • Represent the brand, culture, and values of clients.
  • Maintain a positive, empathetic, and professional attitude towards customers.
  • Provide timely support through various communication channels.
  • Ensure professional, efficient, and quality service to clients.
  • Cross-sell additional bank products and services.
  • Capture client feedback for future improvement.
  • Identify and escalate priority issues through proper channels.
  • Work with team members to provide better customer support.
  • Keep job knowledge up to date through upskill training.

Requirements

  • Bachelor’s Degree or equivalent in any discipline.
  • B2 level English Language proficiency.
  • 6 months to 1 year of customer service experience in the banking industry.
  • Decision-making and analytical skills.
  • Flexibility to changes and sense of urgency.
  • Good time management skills.
  • Ability to work under pressure and deliver set goals.
  • Strong communication and interpersonal skills.
  • Ability to multitask, follow directions, and use computer systems effectively.
  • Must be able to speak, read and write in (Simplified) Chinese or Cantonese (Traditional Chinese)

    • Benefits

  • Opportunity to represent a reputable brand and provide professional service.
  • Chance to work in a dynamic environment as part of a team.
  • Continuous learning and upskilling opportunities.
  • Contribution to improving customer satisfaction and loyalty.
  • Exposure to diverse communication channels and customer interactions.
  • Competitive salary and potential for career growth within the company.
    • Buat amaran kerja untuk carian ini

    Specialist Mandarin • Petaling Jaya, Selangor, MY