Manager, Procurement System Support

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Be a part of something BIG!

Say  HELLO to BIG Possibilities with Singtel KL  (Sudong MY Sdn Bhd)!

Singtel is Asia's leading communications technology group, our presence spans across 21 countries in Asia, Australia, and Africa. We thrive on innovation, digital transformation, and harnessing next-generation technology to create a more sustainable and digital future. Now, we are bringing this energy to Kuala Lumpur with the launch of our brand-new Shared Services Centre!

The Procurement System Support Manager is a key member of the Group Procurement Data and Platforms team, responsible for ensuring the effective operation, adoption, and continuous improvement of procurement systems and tools across all Operating Companies (Opcos). This role acts as a central point of contact for Procurement and Business users, providing expert-level support, guidance, and training to maximise system efficiency and user experience.

The Procurement System Support Manager will collaborate closely with stakeholders across procurement, finance, IT, and business units to resolve system-related issues, implement enhancements, and support change management initiatives. In addition to managing day-to-day system support activities, the Procurement System Support Manager will play an active role in system governance, process optimisation, and alignment of procurement technology solutions with broader business objectives

Make an Impact by :

System Support & Operation

• Serve as the subject matter expert (SME) for Ivalua (Source to Contract, Supplier Information Management, Procure to Pay, Supplier Risk Management and S / 4HANA Procurement modules. The candidate will also be supporting incumbent systems such as SAP Ariba and in-house systems such as eWorkflow and Vendor Quotation System
• Provide day-to-day functional support to procurement and business users across Opcos, including issue resolution, user access management, workflow troubleshooting, and data corrections.
• Act as the liaison between Procurement, IT, and vendors to ensure timely resolution of system incidents and service requests
• Monitor system health, performance, and interface connectivity between procurement platforms (e.g Ivalua and VQS) and S / 4HANA

User Enablement & Change Management

Process Optimisation & Enhancements

Governance & Compliance

Reporting & Insights

Skills for Success :

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