Project Manager- HR Service Delivery (Contract)

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Role Purpose :

To act as a trusted partner in enabling HR to achieve strategic alignment and delivery excellence by leading the HR Service Delivery Project. This role ensures quality control of deliverables, timely delivery of outcomes, risk mitigation, and effective stakeholder collaboration.

Key Responsibilities :

1. Strategic Alignment & Delivery Excellence

Develop and implement project management initiatives aligned with strategic HR goals.

Establish best practices for project frameworks, ensuring standardization and efficiency.

Monitor project timelines and ensure timely delivery of outcomes, addressing any delays or issues promptly.

Organize and facilitate governance forums such as Design Authority and SteerCo to enable strategic alignment on design and solution.

2. Consultant Management & Quality Control

Oversee the work of the consultant supporting the project, providing guidance and direction as needed.

Ensure all deliverables are reviewed from a quality control standpoint, maintaininghigh standards of accuracy and completeness.

3. Risk Management & Mitigation

Identify and raise risks associated with the project, developing and implementing mitigation strategies.

Facilitate strong stakeholder management, engaging with CoE, HR, and HR Tech teams to ensure effective communication and collaboration.

4. Stakeholder Collaboration & Communication

Coordinate cross-functional teams across CoE, LBU HR, and HR Tech.

Prepare and present project status reports to senior management and stakeholders.

Ensure compliance with project management methodologies and best practices.

Desired Skills & Qualifications :

Bachelor's degree in human resources, Business Administration, or a related field.

Proven experience as a Project Manager, preferably in HR-related projects.

Strong knowledge of HR Service Delivery / Service Now Platform

Excellent project management skills, including planning, scheduling, and risk management.

Strong quality control and attention to detail.

Effective stakeholder management and communication skills.

Ability to work collaboratively with cross-functional teams.

PMP or similar project management certification is a plus.

Skills : Project management

HR Service Delivery

Change Management

Quality control

Risk management

Stakeholder engagement

Communication

Collaboration

Experience :

Minimum of8-10years of experience in project management, with a focus on HR-related projects.

Experience with Process Excellence, HR Service Delivery projects