Business Consulting - Customer, Manager / Senior Manager

The opportunity

We are looking for Managers / Senior Managers to join our leading Customer Consulting team. Our Manager are leaders in, and passionate about helping our clients design and deliver new Customer Experiences. They are smart, switched on and bring a strategic, creative and analytical mindset. Above all they want to make a real difference to our client’s business and their customers.

Managers lead our project team’s day to day and work closely with our clients to lead, inspire and influence thinking within the project. They are expected to coach and develop their team members and are responsible for the delivery of complex workstreams and solutions. They deliver impactful when presentation, and have experience in leading client workshops, design sessions and / or customer research clinics. They are comfortable working with a level of ambiguity and at a fast pace in a dynamic environment.

Our managers enjoy working on varying projects and are open to learning about new industries and new cultures. They work across the project lifecycle from CX strategy through to CX design and execution. They deliver outstanding service to our clients and in do so in a way which helps achieve our purpose of “build a better working world”.

Your key responsibilities

• Lead complex CX workstreams comprising a mix of EY and client’s resources, with overall accountability delivering the expected outcomes to quality, time and budget
• Ability to build a highly collaborative, high performing team environment
• Coach and mentor junior team members
• Ability to identify and address client needs, and lead client discussions and meetings and workshops
• Lead in the design and implementation of customer-centric solutions that provide measurable impact to clients
• Design customer journeys in various client sectors, identify experiential pain points, delights and CX capabilities
• Contribute to the development of the Customer practice support industry events, thought leadership and development of new tools and methods

Skills and attributes for success

To qualify for the role, you must have

Ideally, you will also have

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you will be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you are ready to take on a wide range of responsibilities, and are committed to seeking out new ways to make a difference, this role is for you.

What working at EY offers

EY offers a competitive remuneration package commensurate with your work experience, where you will be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements (FWA), as needed, guided by our FWA Policy. Plus, we offer :