CRM Manager (Digital)

CRM Manager (Digital)

An international BPO that is fast-growing with a strong market leader as their main portfolio.

Your new company

This dynamic and rapidly expanding BPO is seeking a Digital CRM Manager to lead its digital transformation initiatives. With a focus on cutting-edge technologies, the company is dedicated to enhancing customer relationships and driving business growth through an advanced Digital CRM strategy.

Your new role

As the Digital CRM Manager, you will spearhead the development and execution of CRM strategies aimed at boosting customer engagement and retention. Your responsibilities will include overseeing CRM campaign management, optimizing customer journey mapping, and implementing personalized marketing strategies across digital platforms.

What you'll need to succeed

• 3+ years of experience with CRM systems / software (FastTrack, Salesforce, SugarCRM, HubSpot, etc.).
• Experience in industries such as Esports, Web3, Trading, or iGaming is preferred, though candidates from other sectors are welcome.
• Proven track record in customer segmentation, lifecycle management, and retention strategies.

What you'll get in return

Flexible working arrangement.

Competitive salary.

Attractive benefits, including 13-month contractual and performance-based bonuses reaching up to five figures.