The Client Relationship will be responsible for building and maintaining strong relationships with clients, ensuring client satisfaction, and driving business growth. This role requires excellent communication skills, a proactive approach, and the ability to understand client needs and deliver effective solutions.
Job Responsibilities
- Client Engagement : Develop and maintain strong relationships with clients to understand their needs and expectations.
- Communication : Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
- Account Management : Monitor client accounts, ensuring they receive appropriate services and support.
- Feedback Collection : Gather client feedback and insights to improve services and enhance client satisfaction.
- Collaboration : Work closely with internal teams (sales, marketing, product development) to align client needs with company offerings.
- Reporting : Prepare and present regular reports on client status, engagement metrics, and growth opportunities.
- Strategy Development : Assist in developing strategies to enhance client relationships and drive retention.
Job Requirements
Bachelor's degree in business, Marketing, or a related field.5 years of experience in client relationship management or a similar role.Excellent interpersonal and communication skills.