Tawaran kerja ini tidak tersedia di negara anda.

Client Success Executive

EPSKuala Lumpur

30+ hari lalu

Penerangan pekerjaan

Responsibilities :

As an Client Success Executive,

You will be responsible for retention, adoption, and expansion of our products & services

with assigned base of customers. Your main goal will be to act as a bridge between the

clients & internal cross-functional teams and ensure high-quality experience for our clients,

resulting with their satisfaction.

Your responsibilities will include,

managing on- boarding, implementation, client retention, high levels of

customer satisfaction

Liaise with different internal stakeholders — Sales, Partnerships, Operations

and Development teams to ensure an exceptional client delivery experience

Communicate effectively with both internal and external senior-level

management tounderstand customer needs, maximize retention and growth, and

communicate learnings

Maintain existing customer success metrics and data while looking for ways to

constantly optimize internal processes

Analyse and prepare reports for client reporting and internal management review

Recommend initiatives for increasing customer lifetime value. Identity and

recommend upsell or cross sell opportunities

Prepare activation collaterals for a smooth client implementation such as user guides, eDMs etc

Support in marketing activities (e.g coordinating events etc) when required

Skills which will enable you to be a strong performer in this role are,

You communicate clearly. You write well. You are precise and can explain things

over the phone, e-mail, chat or in person

You are pro-active. You have a “can-do” attitude. You take ownership of the tasks

and clients assigned to you

You are a team-player. You recognise that the quality, speed and accuracy of your

work impacts the work done by the rest of the team

You are creative and enjoy solving problems. You love to learn new things

everyday yet remain cool under pressure

You are interested in technology and innovation. You like the start-up culture and

can match up to the pace of work

You are a hustler. You are resourceful. You get the job done!

Min 2-4 yrs of experience in client success in SAAS / HRMS / IT / Technology companies only

Sub Specialization : Sales;Account / Client Management Type of Employment : Permanent Minimum Experience : 2 Years Work Location : Kuala Lumpur

If you encounter difficulties, please click here for technical assistance.

Client Executive • Kuala Lumpur